Restaurant GM & Guest Experience Leader

Burger King; New Haven (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career development

Job summary

The Restaurant General Manager at Burger King in New Haven, CT leads daily restaurant operations, drives exceptional guest service, and manages staff, costs, and profitability. You will model excellence, develop talent, and ensure adherence to brand standards while optimizing performance.

Responsibilities include overseeing staffing, training, safety, and compliance, as well as analyzing financials and implementing strategies to grow sales and guest satisfaction in a fast-paced environment.

Qualifications

• Requires strong leadership and guest service skills.
• Experience in managing P&L and labor costs.
• Ability to recruit, train, and develop team members.
• Knowledge of brand standards and food safety procedures.

Responsibilities

• Oversee all restaurant operations and staffing.
• Drive guest satisfaction and resolve escalations.
• Monitor financial performance and control costs.
• Ensure compliance with brand standards and labor laws.
• Lead shift operations and implement process improvements.
• Collaborate with Area Coach on strategic initiatives.

Skills

Leadership

Customer service

P&L management

Operations management

Education

High school diploma or equivalent restaurant management experience

Tools

POS systems

Job description

The Restaurant General Manager at Burger King in New Haven, CT leads daily restaurant operations, drives exceptional guest service, and manages staff, costs, and profitability. You will model excellence, develop talent, and ensure adherence to brand standards while optimizing performance.

Responsibilities include overseeing staffing, training, safety, and compliance, as well as analyzing financials and implementing strategies to grow sales and guest satisfaction in a fast-paced environment.