Restaurant GM: Drive Sales, Lead Team Excellence

Wingstop; Grand Rapids Charter Township (MI); On-site; USD 56,000 - 82,000; Full time

Job summary

Wingstop in Grand Rapids is seeking a General Manager to lead restaurant operations, drive financial performance, and develop a high-performing team. This role is the CEO of the store, accountable for sales, profitability, and guest experiences.

You will oversee daily operations, ensure QSC standards, manage labor and food costs, drive growth through local marketing, and build a culture of results and development. Strong leadership, communication, and strategic planning are essential.

Qualifications

• Proven ability to lead a multi-functional team.
• Experience driving profitability and controlling costs.
• Ability to analyze performance metrics and adjust operations.

Responsibilities

• Own total restaurant performance, including operations, profitability, and team execution.
• Lead all daily operations with full accountability for results.
• Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards.
• Conduct regular self-audits and operational walkthroughs.
• Ensure all systems, checklists, and processes are executed consistently.
• Drive top-line sales and execute growth strategies.
• Recruit, hire, and retain a strong, engaged team.
• Build and maintain a leadership bench for growth.
• Lead regular team meetings to communicate goals and expectations.

Skills

Leadership

Operations management

Team development

Guest experience

Financial acumen

Strategic planning

Sales growth

Communication

Job description

Wingstop in Grand Rapids is seeking a General Manager to lead restaurant operations, drive financial performance, and develop a high-performing team. This role is the CEO of the store, accountable for sales, profitability, and guest experiences.

You will oversee daily operations, ensure QSC standards, manage labor and food costs, drive growth through local marketing, and build a culture of results and development. Strong leadership, communication, and strategic planning are essential.