Restaurant General Manager - ULU

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 89,000 - 107,000; Full time

Benefits offered by this job

On-site Physical Therapist

24‑hour access to Indoor and Outdoor 


Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by the FS

Complimentary stays at Four Seasons

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons Resort Hualālai in Hawai‘i Island seeks a Restaurant General Manager – ULU, overseeing one of the resort’s celebrated dining experiences along the oceanfront. Lead a high‑performing team in a luxury, high‑volume setting and partner with Executive Chef and F&B leadership to evolve menus and service.

You will drive operational excellence, guest satisfaction, and financial performance, while maintaining Forbes Five‑Star standards and a strong, guest‑centric culture that reflects the

Qualifications

• Proven leadership experience in a luxury, high-volume restaurant or resort.
• A passion for delivering exceptional, personalized guest experiences.
• Strong leadership presence with the ability to coach, inspire, and develop diverse teams.
• Deep knowledge of food, wine, and beverage, with an appreciation for local sourcing and sustainability.
• Strong business acumen across labor management, financial performance, and operational strategy.
• Excellent communication and relationship-building skills.
• Hands-on, adaptable approach in a dynamic, fast-paced setting.
• Ability to obtain a Hawaii State Department of Health Tuberculosis (TB) clearance card.

Responsibilities

• Lead, inspire, and develop a high-performing team of managers and line employees.
• Maintain a consistent and visible presence on the floor, creating guest connections and recognizing team contributions.
• Deliver a seamless, elevated dining experience aligned with Forbes Five-Star standards and Four Seasons service culture.
• Oversee all aspects of daily operations with precision and attention to detail.
• Partner with the Executive Chef and F&B leadership to evolve menus, wine programs, and guest experiences reflecting seasonality and sustainability.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage financial performance, including labor strategy, cost controls, inventory, and revenue optimization.
• Handle guest feedback and service recovery with professionalism and a solutions-driven mindset.
• Ensure the physical environment reflects Four Seasons brand standards.
• Collaborate cross-functionally to support Resort operations and guest satisfaction.

Skills

Leadership experience

Guest service excellence

People development

Food & beverage knowledge

Financial acumen

Communication skills

Hands-on leadership

TB clearance

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white‑sand beaches and black‑lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long‑held traditions to its inspired art, informs every detail of our idyllic retreat.

RESTAURANT GENERAL MANAGER – ULU

The Restaurant General Manager – ‘ULU is a pivotal leadership role overseeing one of the Resort’s most celebrated dining experiences. Located along the ocean’s edge, ‘ULU offers an elevated yet approachable atmosphere, showcasing Hawai‘i Island’s rich agricultural and seafood resources through a menu rooted in sustainability and Hawai‘i Regional Cuisine.

With a strong focus on locally sourced ingredients—many harvested from the Resort’s own gardens and surrounding waters—‘ULU delivers a dining experience that is both deeply connected to place and refined in execution.

This role is ideal for a dynamic, highly visible leader who thrives in a high‑volume, luxury environment. The General Manager serves as the face of the restaurant—driving operational excellence, cultivating a strong team culture, and ensuring every guest experience reflects the intuitive, personalized service that defines Four Seasons.

WHAT YOU’LL DO

• Lead, inspire, and develop a high‑performing team of managers and line employees

• Maintain a consistent and visible presence on the floor, creating meaningful guest connections and recognizing team contributions

• Deliver a seamless, elevated dining experience aligned with Forbes Five‑Star standards and Four Seasons service culture

• Oversee all aspects of daily operations, ensuring precision, consistency, and attention to detail

• Partner closely with the Executive Chef and Food & Beverage leadership to evolve menus, wine programs, and guest experiences that reflect seasonality, sustainability, and innovation

• Foster a culture of accountability, collaboration, and continuous improvement

• Manage financial performance, including labor strategy, cost controls, inventory, and revenue optimization

• Handle guest feedback and service recovery with professionalism, care, and a solutions‑driven mindset

• Ensure the physical environment reflects the quality and standards of the Four Seasons brand

• Collaborate cross‑functionally to support overall Resort operations and guest satisfaction

WHAT TO BRING

• Proven leadership experience in a luxury, high‑volume restaurant or resort environment

• A passion for delivering exceptional, personalized guest experiences

• Strong leadership presence with the ability to coach, inspire, and develop diverse teams

• Deep knowledge of food, wine, and beverage, with an appreciation for local sourcing and sustainability

• Strong business acumen across labor management, financial performance, and operational strategy

• Excellent communication and relationship‑building skills

• A hands‑on, adaptable approach in a dynamic, fast‑paced setting

• Ability to obtain a Hawaii State Department of Health Tuberculosis (TB) clearance card

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range:$89,000 - $107,000

• An on‑site Physical Therapist

• 24‑hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf