Assistant Pool & Beach Manager - Recreation

Socket.dev; Kailua (HI); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access 24/7

Holiday, Vacation & Sick pay

401K Company Match

Free employee meals

Job summary

Four Seasons Resort Hualālai is seeking an experienced Assistant Pool & Beach Manager to lead the Recreation team and oversee daily pool and beach operations. You will coach staff, maintain service standards, and collaborate with departments to ensure seamless guest experiences in a luxury resort setting.

The role requires leadership in hospitality, strong guest relations, budgeting, and problem-solving in a fast-paced environment.

Qualifications

• One to two years of leadership experience in hospitality, recreation, pool operations, or related luxury service environments.
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong guest relations and conflict-resolution skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to effectively manage multiple priorities in a fast-paced, luxury hospitality environment.
• Strong working knowledge of budgeting, scheduling, inventory management, and labor controls.
• Must possess legal authorization to work in the United States.

Responsibilities

• Lead, motivate, coach, train, and develop Recreation employees to meet Four Seasons service standards.
• Oversee day-to-day pool and beach operations with the leadership team.
• Maintain a high-visibility presence, delivering exceptional service and handling recovery when needed.
• Build relationships with guests, residents, club members, and group contacts for memorable experiences.
• Ensure all poolside food, beverage, amenities, and recreational services meet quality standards.

Skills

Leadership

Guest relations

Budgeting

Scheduling

Inventory management

Labor controls

Communication

Problem-solving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

ASSISTANT POOL & BEACH MANAGER

Four Seasons Resort Hualālai is seeking an experienced and passionate Assistant Pool & Beach Manager to join our Recreation team.

This leadership position plays a vital role in overseeing the daily operations of our award-winning pool and beach experiences. From managing luxury guest services and team performance to ensuring operational excellence across multiple venues, the Assistant Pool & Beach Manager helps create the exceptional experiences that define Four Seasons. Working closely with Resort leadership, this role supports a dynamic team of recreation professionals while fostering an environment of collaboration, service excellence, and aloha.

WHAT YOU’LL DO

• Lead, motivate, coach, train, and develop Recreation employees to ensure Four Seasons cultural and service standards are consistently achieved.
• Partner with the Pool & Beach leadership team to oversee day-to-day operations across all pool and beach venues.
• Maintain a highly visible presence throughout the operation, engaging with guests and employees while providing exceptional service recovery when needed.
• Build meaningful relationships with guests, residents, club members, and group contacts to create memorable and personalized experiences.
• Ensure all poolside food and beverage offerings, amenities, and recreational services are delivered to the highest standards of quality and presentation.
• Manage labor costs, scheduling, purchasing, inventory, and operating expenses while maximizing efficiency and service levels.
• Conduct daily lineups, team meetings, and ongoing coaching sessions to drive engagement and performance.
• Collaborate with Food & Beverage, Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Monitor the physical condition of facilities, equipment, furniture, and recreational assets, identifying opportunities for improvement and preventative maintenance.
• Uphold all safety, sanitation, and operational procedures while promoting a culture of accountability and continuous improvement

WHAT TO BRING

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
• One to two years of leadership experience in hospitality, recreation, pool operations, resort operations, food and beverage, or a related luxury service environment.
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong guest relations and conflict-resolution skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to effectively manage multiple priorities in a fast-paced, luxury hospitality environment.
• Strong working knowledge of operational budgeting, scheduling, inventory management, and labor controls.
• Must possess legal authorization to work in the United States.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $65,000 – $79,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirrmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf