Restaurant General Manager/Operating Partner

W3Global; Williamsburg (VA); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Base salary + bonus

Uncapped profit sharing

Quarterly bonus up to 20%

Profit sharing incentives starting 202

Health, dental, vision, PTO

Job summary

Super Chix in Chesapeake is hiring an Operating Partner to lead our restaurant and own the results—people, P&L, guests, and community. You will build the team, drive culture, and ensure brand standards.

You will manage scheduling, training, and development, while driving sales and controlling prime costs. Expect uncapped profit sharing and a collaborative leadership model with a Director of Restaurant Operations to support your success.

Qualifications

• High School diploma or equivalent; college degree preferred.
• 3+ years in Quick Service Restaurant or fast-casual management.
• Experience developing leaders and managing restaurant P&L.
• Strong communication skills and ability to coach staff.

Responsibilities

• Hire, train, and develop a team that people want to work for.
• Set culture with clear standards and real accountability.
• Own scheduling, retention, and team development.

Skills

Restaurant management

People development

P&L ownership

Brand & guest experience

Communication skills

ServSafe certification

English proficiency

Basic math & accounting

MS Word & Excel

Education

High School diploma or equivalent

College degree preferred

Tools

Excel

Word

Job description

Benefits

• Profit sharing
• Bonus based on performance
• Employee discounts

Run it like you own it. Get paid like you do.

• You've hit the numbers, built the teams, and saved the shifts - and your reward was a capped bonus and a corporate checklist. Not here.
• We're a second-generation, family-owned hospitality group that has been building businesses in Hampton Roads since 1983. We're hiring an Operating Partner to lead our Super Chix restaurant in Chesapeake. You'll own the results - the people, the P&L, the guests, and the community - and when the restaurant beats its plan, you share in the profit. No ceiling.

What You'll Do

• Hire, train, and develop a team people want to work for - and shift leaders who can run the restaurant without you.
• Set the culture: clear standards, real accountability, recognition that means something.
• Own scheduling, retention, and team development.

Own the P&L

• Drive sales and manage prime cost (food + labor) weekly using our tracking tools.
• Control inventory, ordering, waste, and cash handling.
• Make the calls that move profit - because a share of it is yours.

Deliver An Incredible Guest Experience

• Hot, fresh, accurate, fast - drive-thru, dining room, and catering.
• Meet Super Chix brand standards and ace every health inspection.
• Turn guest feedback into fixes within days.

Build the Business Locally

• Be the face of Super Chix in Chesapeake - schools, teams, churches, and local businesses.
• Grow catering and off-premise sales.
• Run local marketing that turns first-time guests into regulars.

What We're Looking For

• 3+ years of Quick Service Restaurant or fast-casual management experience, including 1+ year as a General Manager accountable for a restaurant Profit & Loss.
• A track record of developing leaders - tell us who you've promoted.
• An owner's mindset: you solve problems instead of escalating them.
• High emotional intelligence - you know when to coach, correct, or celebrate.
• Fluency with food cost, labor %, and controllable profit.
• ServSafe Manager certification, or the ability to earn it within 30 days.
• Ability to stand for extended shifts and lift up to 50 lbs.

What's In It For You

• Base salary: $58,000-$66,000, depending on experience.
• Quarterly bonus: up to 20% of base, tied to sales, prime cost, and catering results you control.
• Uncapped Profit Sharing: Share directly in the restaurant's success with an annual cash incentive equal to 10% of profit generated above the annual plan, with no earnings cap.
• Incentives start with the January 2027 plan year.
• Ownership-level decision-making: you run your restaurant within brand standards, backed by a Director of Restaurant Operations who is there to help you win.
• A family company, not a corporation: you'll know the owners, and your results will be seen.
• Benefits: health, dental, vision, PTO, employee meal discount, 50%, etc.

Skills/Qualifications

• High School diploma or equivalent. College degree preferred
• Must have food service experience
• Minimum of three years in Quick Service Restaurant environment in a supervisory position
• Must possess basic math skills
• Must have basic computer skills, fundamentals, and be proficient in Word & Excel
• Strong communication skills
• Ability to motivate team members and to treat staff with respect
• Must read, write and communicate in English as it relates to the job and safety regulations
• Must be able to satisfy ServSafe certification
• Valid driver's license and car
• Ability to work with limited supervision
• Passion and commitment to guest service
• Desire to train, lead, and motivate our team members
• Ability to demonstrate a sense of urgency

Working Conditions

This position requires the ability to perform the basic functions of the job

• Must be able to work 50-60 hrs per week
• Full use of hands (lifting, carrying, grasping, pushing, pulling
• Standing, bending and walking for extended periods of time
• Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically