Restaurant General Manager: Lead People & Guest Experience

Wendy; New Baltimore (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Wendy's New Baltimore, MI is seeking a Restaurant Manager to lead daily operations, recruit and develop staff, and ensure adherence to safety and quality standards in a fast-paced setting.

You will oversee health and safety programs, train team members, manage guest interactions, and generate performance reports while upholding Wendy's policies and local regulations.

Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Recruit and develop team members and motivate to achieve targets.
• Oversee health and safety programs and ensure compliance with policies.
• Ensure high standards of guest experience and handle guest inquiries professionally.
• Prepare performance reports and other documentation.
• Establish relationships with local communities and support CSR initiatives.

Education

Three to five years related experience and/or training; or equivalent combination of education and experience

Job description

The Wendy's Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Perks/Benefits:

Postural & Physical Demands Requirements:

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies/products weighing from
• Occasional lifting of milk crates weighing between 5 –30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Health & Safety:

• Is familiar with and works in compliance with occupational health and safety legislation
• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Ensures restaurant has a health and safety program in place
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
• Conducts regular workplace inspections
• Responds to and corrects unsafe acts and conditions
• Reports work related injuries and illnesses to the appropriate internal and external authorities
• Performs accident investigations for all work related injuries and illnesses
• Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
• Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
• Makes recommendations for improvement to the restaurant’s health and safety practices and program

People Management:

• Accountable for recruiting new team members, performance management including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Builds the restaurants’ “bench strength" by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for his/her team
• Ensures ‘open door’ policy for all team members
• Has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with General Manager and Restaurant Owner
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Education and Experience:

• Three to five years related experience and/or training; or equivalent combination of education and experience

Physical Demands:

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy’s standards.