Restaurant General Manager: Lead Operations & Guest Experience

Fulenwider Group; Lexington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Fulenwider Group is seeking a Restaurant General Manager to oversee daily operations at our Lexington, NC location. You will manage staff, control costs, and ensure top guest experiences in a fast-paced environment.

Ideal candidates bring 1–4 years of supervisory restaurant experience, strong numerical skills, and dedication to safety and quality, with a proven ability to recruit, train and motivate teams.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication and conflict-resolution skills.
• Strong team-building ability.
• Basic business math and analytical decision-making.
• Basic PC literacy.
• High School Diploma or GED preferred; College degree preferred.
• 1-4 years supervisory experience in food or retail with Profit & Loss responsibility.

Responsibilities

• Create value for shareholders through efficient operations, cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds?
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Skills

Guest service

Communication skills

Team leadership

Business math

Computer literacy

Education

High School Diploma or GED

College or University Degree

Job description

Fulenwider Group is seeking a Restaurant General Manager to oversee daily operations at our Lexington, NC location. You will manage staff, control costs, and ensure top guest experiences in a fast-paced environment.

Ideal candidates bring 1–4 years of supervisory restaurant experience, strong numerical skills, and dedication to safety and quality, with a proven ability to recruit, train and motivate teams.