Restaurant General Manager: Lead Growth & Ops

Workstream; Mandeville (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop is seeking a General Manager to lead all aspects of a bustling restaurant. You will drive sales, profitability, and guest satisfaction while building a high-performing team and maintaining rigorous standards across QSC and safety.

You will own labor and food cost management, forecast demand, schedule strategically, and act as a brand ambassador in the local market. A strong focus on operational excellence and culture will be essential.

Responsibilities

• Own total restaurant performance, including operations, profitability, and team execution.
• Lead all daily operations with full accountability for results.
• Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards.
• Conduct regular self-audits and operational walkthroughs.
• Ensure all systems, checklists, and processes are executed consistently.
• Own and manage prime cost (labor + food) performance.
• Maintain labor targets (~20%) and food cost targets (~31%).
• Forecast sales and build strategic schedules to maximize efficiency.
• Oversee payroll, cash handling, deposits, and financial accuracy.
• Manage inventory, truck orders, and product levels.
• Identify and prevent waste, variance, and loss.
• Drive top-line sales and execute growth strategies.
• Analyze trends and guest feedback to identify opportunities.
• Lead upselling and in-store performance initiatives.
• Execute Local Store Marketing (LSM) strategies and community engagement.
• Act as a brand ambassador within the local market.
• Manage online reputation, including guest reviews and feedback.
• Execute company promotions and initiatives with consistency.
• Recruit, hire, and retain a strong, engaged team.
• Develop Assistant Managers and Shift Leaders into future leaders.
• Build and maintain a leadership bench for growth.
• Conduct performance evaluations and hold team members accountable.
• Foster a positive, high-performance culture focused on results and development.
• Create clear pathways for internal promotion and career growth.
• Build and manage schedules aligned with sales forecasts.
• Ensure proper staffing levels across all dayparts.
• Adjust labor in real time to meet business demands.
• Hold leadership team accountable to labor performance and productivity.
• Deliver consistent, high-quality guest experiences on every visit.
• Monitor and improve guest satisfaction metrics.
• Resolve escalated guest concerns quickly and professionally
• Identify and eliminate recurring service or operational issues.
• Ensure full compliance with food safety, health, and sanitation standards.
• Maintain all required certifications, including ServSafe
• Conduct routine safety checks and ensure equipment functionality
• Prepare for and pass all audits and inspections
• Maintain accurate and timely documentation across all systems
• Lead regular team meetings to communicate goals and expectations
• Oversee ordering of supplies, uniforms, and operational needs
• Ensure inventory processes follow established standards (PAR levels and product mix)
• Partner with leadership and support teams to drive business results

Skills

Leadership

Team development

Sales growth

Operations management

Job description

Wingstop is seeking a General Manager to lead all aspects of a bustling restaurant. You will drive sales, profitability, and guest satisfaction while building a high-performing team and maintaining rigorous standards across QSC and safety.

You will own labor and food cost management, forecast demand, schedule strategically, and act as a brand ambassador in the local market. A strong focus on operational excellence and culture will be essential.