Restaurant General Manager: Lead Growth & Guest Experience

Workstream; Zachary (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Wingstop is seeking a General Manager to lead overall restaurant operations in the United States. You will own sales, profitability, team development, and guest satisfaction, acting as the CEO of the store.

The role emphasizes QSC, cost controls, and strategic scheduling to optimize performance across all dayparts. The GM will recruit, coach, and mentor leaders, ensuring a positive culture and consistent brand experience.

Qualifications

• Experience leading high-performing restaurant teams.
• Strong financial acumen and cost-control experience.
• Proven ability to drive guest satisfaction and sales growth.

Responsibilities

• Own total restaurant performance, including operations, profitability, and team execution
• Lead all daily operations with full accountability for results
• Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards
• Conduct regular self-audits and operational walkthroughs
• Ensure all systems, checklists, and processes are executed consistently
• Forecast sales and build strategic schedules to maximize efficiency
• Oversee payroll, cash handling, deposits, and financial accuracy
• Manage inventory, truck orders, and product levels
• Identify and prevent waste, variance, and loss
• Drive top-line sales and execute growth strategies
• Lead upselling and in-store performance initiatives
• Execute Local Store Marketing (LSM) strategies and community engagement
• Act as a brand ambassador within the local market
• Manage online reputation, including guest reviews and feedback
• Execute company promotions and initiatives with consistency
• Recruit, hire, and retain a strong, engaged team
• Develop Assistant Managers and Shift Leaders into future leaders
• Build and maintain a leadership bench for growth
• Conduct performance evaluations and hold team members accountable
• Foster a positive, high-performance culture focused on results and development
• Create clear pathways for internal promotion and career growth
• Build and manage schedules aligned with sales forecasts
• Ensure proper staffing levels across all dayparts
• Adjust labor in real time to meet business demands
• Hold leadership team accountable to labor performance and productivity
• Deliver consistent, high-quality guest experiences on every visit
• Monitor and improve guest satisfaction metrics
• Resolve escalated guest concerns quickly and professionally
• Identify and eliminate recurring service or operational issues
• Ensure full compliance with food safety, health, and sanitation standards
• Maintain all required certifications, including ServSafe
• Conduct routine safety checks and ensure equipment functionality
• Prepare for and pass all audits and inspections
• Maintain accurate and timely documentation across all systems
• Lead regular team meetings to communicate goals and expectations
• Oversee ordering of supplies, uniforms, and operational needs
• Ensure inventory processes follow established standards (PAR levels and product mix)
• Partner with leadership and support teams to drive business results

Skills

Leadership

Team building

P&L management

Job description

Wingstop is seeking a General Manager to lead overall restaurant operations in the United States. You will own sales, profitability, team development, and guest satisfaction, acting as the CEO of the store.

The role emphasizes QSC, cost controls, and strategic scheduling to optimize performance across all dayparts. The GM will recruit, coach, and mentor leaders, ensuring a positive culture and consistent brand experience.