Restaurant General Manager - Lead, Grow & Delight Guests

Dunkin'; Five Points (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Dunkin' is now hiring a highly skilled General Manager to lead a motivated team in a fast-paced restaurant setting and deliver outstanding guest experiences. This role emphasizes leadership, coaching, and profitability within a Dunkin' environment.

Located in Western Reserve, the General Manager will ensure brand standards, manage staffing and budgets, and maintain a safe, welcoming operation while driving top-line growth and guest satisfaction.

Qualifications

• Fluent in English with strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• High school diploma or equivalent; must be at least 18 years old where applicable.
• Passion for leadership, problem-solving, and delivering exceptional guest service.

Responsibilities

• Hire, train, and develop a talented team to achieve outstanding performance.
• Communicate clear job expectations and provide ongoing coaching and feedback.
• Create strong morale and engagement within the team through recognition and support.
• Foster collaboration and maintain positive interpersonal relationships.
• Resolve conflicts effectively, promoting a respectful workplace.

Skills

Leadership

Team building

Guest service

Budgeting

Hiring & training

English proficiency

Problem solving

Education

High school diploma

Job description

Dunkin' is now hiring a highly skilled General Manager to lead a motivated team in a fast-paced restaurant setting and deliver outstanding guest experiences. This role emphasizes leadership, coaching, and profitability within a Dunkin' environment.

Located in Western Reserve, the General Manager will ensure brand standards, manage staffing and budgets, and maintain a safe, welcoming operation while driving top-line growth and guest satisfaction.