Restaurant General Manager: Guest Experience & Growth

Anchor Point Management Group; Salem (OR); On-site; USD 72,000 - 100,000; Full time

Job summary

Anchor Point Management Group is seeking a Restaurant General Manager in Salem, Oregon, to lead operations at Buffalo Wild Wings. The role requires strong leadership to ensure guest-focused service, team development, and adherence to brand standards.

You will oversee scheduling, HR compliance, training, and financial performance, with a focus on developing managers and hourly staff to drive sales and profitability.

Qualifications

• Candidates must be highly motivated, self-directed, and results-driven with strong organizational skills, attention to detail, and professional written and verbal communication skills.
• Ability to create a fun, exciting environment for guests and Team Members.
• Solid skills with basic mathematical computations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and comply with company policies and regulatory requirements.
• Minimum 2 years restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school education or equivalent; valid driver’s license to travel between units; satisfactory background check; ability to meet physical demands.
• Successful completion of Buffalo Wild Wings Management Certification program is required.

Responsibilities

• TEAM: Create, implement and execute the overall business staff plan; ensure proper staffing levels by each Department Manager to build sales; train Department Managers to hire high-quality team members.
• Prepare the manager schedule to ensure proper business coverage according to World Wide Wings Schedule Guidelines.
• Oversee human resource management, ensuring 100% compliance with all federal, state and local laws, regulations, company policies, guidelines and procedures.
• Communicate employee benefits to Department Managers, Restaurant Support Managers and Hourly Team Members.
• Provide performance feedback and recognition to Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members; include one-on-ones and performance reviews.
• Hold all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.
• Maintain an open-door policy with managers and team members to ensure open communication and consistent standards.
• Provide direction to all Managers for performance management of Team Members.
• Effectively train and develop managers, with a focus on Department Managers and Managers in Training.
• Create and follow up on Individual Development Plans for all managers; create performance improvement action plans when needed.
• Ensure development plans for hourly Team Members are delivered effectively by Department Managers.
• Conduct informative, focused weekly manager meetings with a written agenda.
• Model effective pre-shift meetings; build camaraderie and solicit feedback; ensure managers hold effective pre-shift meetings.
• Ensure effective communication among all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Build positive, professional relationships with all managers and team members; maintain morale and a positive work environment.
• Maintain recognition and reward programs in each department to acknowledge superior performance.
• Maintain/achieve turnover and retention targets; model exemplary leadership behaviors.
• Hold managers to high standards of conduct and performance.

Skills

Leadership

Team management

Communication skills

Organizational skills

Education

High school education or equivalent

Job description

Anchor Point Management Group is seeking a Restaurant General Manager in Salem, Oregon, to lead operations at Buffalo Wild Wings. The role requires strong leadership to ensure guest-focused service, team development, and adherence to brand standards.

You will oversee scheduling, HR compliance, training, and financial performance, with a focus on developing managers and hourly staff to drive sales and profitability.