Restaurant General Manager, Guest Experience & Growth

Fabio Viviani Hospitality Group; Lake Zurich (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Lago, the creation and vision of Fabio Viviani in Lake Zurich, seeks a General Manager to lead all restaurant operations, ensuring an exceptional guest experience and maintaining high standards. This role oversees front-of-house and back-of-house, financial performance, and a high-performing team culture.

The GM will manage P&L, hire and develop staff, optimize revenue, and ensure brand promises are met, while running hands-on shifts during peak periods and upholding safety policies.

Qualifications

• Passion for food and ensuring an excellent dining experience for all guests.
• Energetic and genuine positive attitude while interacting with team-members and all guests.
• 10+ years of experience in Restaurant/Hospitality Leadership preferred.
• Proficient knowledge of systems and processes in food cost management.
• Strong financial acumen.
• Ability to lead and empower a team.
• Excellent communication skills to effectively work and guide the management team and team members as well as speaking with guests.
• Ability to taste and evaluate food and beverage products.
• Must be flexible with schedule and able to work different shifts and shifts with undefined end times.
• Be able to reach, bend, stoop and frequently lift up to 20+ pounds.
• Be able to work in a standing position for long periods of time.
• Bachelor’s Degree preferred.

Responsibilities

• Provide quality, and genuine, hospitality in a timely manner.
• Ensure that guests feel important and welcome in the restaurant.
• Ensure the excellence of the service and hospitality provided by the entire team.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Ensure effective hiring, training, development, promotion and performance management.
• Guide all unit departments in upholding the excellence and efficiency of the business operations.
• Manage all P&L considerations according to budget; verifying all payroll on a per pay period basis.
• Ensure the business delivers on the brand promise while achieving desired profitability.
• Develop and implement creative strategies for revenue enhancement and cost containment.
• Running hands-on shifts during volume periods.
• Adheres to, and ensures all team-members adhere to, all company safety and sanitation policies and procedures.
• Other duties as assigned.

Skills

Passion for food

Energetic attitude

Restaurant leadership

Food cost management

Financial acumen

Team empowerment

Communication skills

Taste and evaluate food

Flexible schedule

Physical stamina

Standing for long periods

Bachelor’s degree

Education

Bachelor’s Degree

Job description

Lago, the creation and vision of Fabio Viviani in Lake Zurich, seeks a General Manager to lead all restaurant operations, ensuring an exceptional guest experience and maintaining high standards. This role oversees front-of-house and back-of-house, financial performance, and a high-performing team culture.

The GM will manage P&L, hire and develop staff, optimize revenue, and ensure brand promises are met, while running hands-on shifts during peak periods and upholding safety policies.