Restaurant General Manager: Growth & Operations

carlislellc; Carthage (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Carlisle LLC is seeking a General Manager for a Wendy's store, responsible for executing the store plan to achieve sales, profit, and customer satisfaction targets. The role focuses on staffing, training, operations, and maintaining standards to maximize customer satisfaction.

The position emphasizes budget management, local marketing, and coordination with the District Manager to drive sales and ensure consistent quality and service.

Qualifications

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Meets controllable cost targets.
• Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
• Responds to competitor activities aimed at diverting store business.
• Develops and executes plan to improve sales and profits.

Responsibilities

• Trains store personnel to execute procedures for preparation and serving of quality products.
• Talks with customers during walk-throughs and when off-line to determine product and service quality.
• Resolves customer complaints within 24 hours of receipt.
• Takes service times and determines efficiency.
• Trains store personnel to respond promptly to customer needs.
• Trains store personnel in customer courtesy.
• Trains store personnel to solicit feedback to determine customer satisfaction.
• Maintains maximum variance .25% between reported and actual.
• Submits paperwork on a timely basis.
• Responds promptly to customer comments.

Job description

Carlisle LLC is seeking a General Manager for a Wendy's store, responsible for executing the store plan to achieve sales, profit, and customer satisfaction targets. The role focuses on staffing, training, operations, and maintaining standards to maximize customer satisfaction.

The position emphasizes budget management, local marketing, and coordination with the District Manager to drive sales and ensure consistent quality and service.