Restaurant General Manager - Growth & Flexible Schedule

Pilot Companies; Goodlettsville (TN); On-site; USD 50,000 - 55,000; Full time

Job summary

Pilot Companies in Goodlettsville, TN is seeking an Operations Manager to lead restaurant leadership, ensure adherence to policies, and drive outstanding guest service.

You will supervise managers, optimize labor and inventory, and coach staff to maintain a safe, efficient, and welcoming environment. The role emphasizes cost control, vendor coordination, and continuous improvement for consistent quality.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
• Identifies and resolves issues with costs of goods discrepancies.
• Responsible for recruiting, orienting, training, assigning, scheduling team members.
• Responsible for all cash handling in store
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Performs regular restaurant inspections to ensure the team is meeting standards.
• Responsible for providing a great culture and environment within the staff.
• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
• Responsible for the development of all in store managers

Skills

Leadership

People management

Customer service

Communication

Tools

POS systems

Cash registers

Job description

Pilot Companies in Goodlettsville, TN is seeking an Operations Manager to lead restaurant leadership, ensure adherence to policies, and drive outstanding guest service.

You will supervise managers, optimize labor and inventory, and coach staff to maintain a safe, efficient, and welcoming environment. The role emphasizes cost control, vendor coordination, and continuous improvement for consistent quality.