Restaurant General Manager: Growth, Ops & Culture

Pilot Companies; Glasgow (KY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Pilot Companies in Glasgow, KY is seeking an experienced operations manager to oversee daily restaurant operations, inventory management, and guest services. The role requires ensuring opening/closing procedures align with policies while leading a dedicated team to meet cost and service goals.

You will drive labor scheduling, oversee inventory accuracy, and mentor staff to maintain a safe, compliant, and welcoming environment for guests.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.

Skills

Customer service

Leadership

Communication

Tools

POS systems

Cash registers

Job description

Pilot Companies in Glasgow, KY is seeking an experienced operations manager to oversee daily restaurant operations, inventory management, and guest services. The role requires ensuring opening/closing procedures align with policies while leading a dedicated team to meet cost and service goals.

You will drive labor scheduling, oversee inventory accuracy, and mentor staff to maintain a safe, compliant, and welcoming environment for guests.