Restaurant General Manager - Edison Craft Ales & Kitchen

Omni Grove Park Inn Resort & Spa; Asheville (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for its renowned restaurant, where excellence in service is paramount. This role involves overseeing a dedicated team, maintaining high standards of food and beverage service, and ensuring guest satisfaction in a luxurious setting. The ideal candidate will bring a wealth of experience in food and beverage management, demonstrating strong leadership and problem-solving skills. Join a vibrant work environment where your contributions will be valued and recognized, and help create memorable experiences for every guest. If you thrive in a fast-paced atmosphere and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 2+ years of Food & Beverage Management experience in a luxury hotel.
• Strong leadership and administrative skills with a focus on service.

Responsibilities

• Oversee a staff of 50 associates, ensuring exceptional service.
• Maintain food and beverage standards and monitor guest requests.

Skills

Leadership Skills

Problem-Solving Skills

Customer Service

Cost Control

Forecasting

Staff Management

Communication Skills

Education

Bachelor's Degree

Associate Degree

Tools

Microsoft Office

Micros POS

Job description

Overview

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

The General Manager position is responsible for the delivery of 4 diamond service in the Restaurant.

Responsibilities

• Oversees a staff of approximately 50 associates with the support of a Director of Food & Beverage, Assistant Director of Food & Beverage and two managers.
• Maintains food and beverage standards and a consistent guest experience as documented by Medallia and ability to execute all Omni Hotels facility standards and guidelines.
• Ensure a smooth, efficient, and economic operation in Outlets, specifying and purchasing supplies, and recording all data pertaining to the Outlets.
• Maintain a highly motivated and trained staff that continually strives for excellence in service.
• Constantly monitor and control all labor costs for Outlet departments, achieving targeted payroll.
• Maintain Outlets turnover at an acceptable level.
• Close coordination and communication with other internal departments.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all outlet areas several times daily, ensuring that they are clean, inviting, and project a 4-Diamond/4-Star quality.
• Other duties as assigned by Food and Beverage Director.
• Be actively engaged with our guests and all hotel associates.
• Encourage staff to create unique, personalized WOW moments at every opportunity.

Qualifications

• Minimum of 2 years Food & Beverage Management experience, preferably in a luxury 4 diamond hotel. Managerial skills, leadership talents, administrative experience, and a hospitality professional mindset will be considered.
• Candidates must demonstrate a proven track record of successfully managing in an upscale Food & Beverage environment, with strong front of the house experience.
• Developed proficiency with forecasting, cost controls, and scheduling through related experience.
• Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.
• Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
• Computer proficiency, including Microsoft Office and Windows. Micros POS experience preferred. Experience managing payroll.
• Bachelor's degree or an Associate Degree (minimum 2 years of higher education).
• The ability to stand and/or walk for long periods of time and lift/push/pull up to 40 lbs.
• TIPS Certification preferred.
• Must be able to work a flexible schedule including nights, weekends, and holidays.