Restaurant General Manager: Drive Guest Experience & Growth

Applebee's; Beckley (WV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K

HSA

Medical, dental, vision insurance

Disability and life insurance

Paid Training

Daily Pay Option

Opportunities for advancement

Job summary

Workstream is looking for a General Manager in Beckley, WV, to lead our restaurant's operations and drive performance, profitability, and guest satisfaction. You will oversee daily operations, ensuring high standards of food quality and service. The ideal candidate has 2+ years in the casual restaurant industry and excellent leadership skills. Competitive compensation includes benefits such as medical, dental, and paid training. Join us to create memorable experiences and build engaged teams.

Qualifications

• A minimum of 2 years’ current experience in the Casual Restaurant industry is required.
• Strong knowledge of team leadership and positive conflict resolution.
• ServeSafe Certification preferred (training may be provided).

Responsibilities

• Direct the operation of the restaurant to ensure a positive guest experience.
• Attain sales and profit objectives.
• Maintain high standards of food quality, service, cleanliness, safety, and sanitation.

Skills

Team leadership

Positive conflict resolution

Exceptional written communication

Exceptional verbal communication

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Job description

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest

satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates

a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of2 years’current General Manager experience in the Casual Restaurant industry is required.
• High School Diploma or GED required. An associate or a bachelor's degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

3418 Robert C Byrd Dr, Beckley, WV, 25801