Restaurant General Manager - Culture-Driven Leader & Growth

Applebee's; Cross Lanes (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Health insurance

Dental & vision

Paid training

Daily pay option

Opportunities for advancement

Job summary

Papa John’s is seeking a General Manager in Cross Lanes, West Virginia. You will lead daily restaurant operations, drive profitability, and ensure guest satisfaction while upholding brand standards and safety practices.

As a hands‑on leader, you’ll support all roles, develop teams, and foster a positive culture that motivates staff and delivers consistent performance.

Qualifications

• 2 years’ current experience in the Casual restaurant segment.
• ServeSafe certification preferred.

Responsibilities

• Direct the restaurant's operations to ensure guest satisfaction and profitability.
• Lead the management team and ensure food quality, safety and sanitation.
• Drive continuous improvement and uphold brand standards.
• Support all positions as needed to deliver exceptional hospitality.

Skills

Team leadership

Conflict resolution

Communication

Physical stamina

Education

HS diploma or GED

Job description

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest

satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates

a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of2 years’current General Manager experience in the Casual Restaurant industry is required.
• High School Diploma or GED required. An associate or a bachelor's degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

5154 W Washington St, Cross Lanes, WV, 25313