Restaurant General Manager/Director of Operations

City Cellars HTX; Houston (TX); On-site; USD 52,000 - 60,000; Full time

Job summary

A dynamic and hands-on General Manager/Director of Operations is sought to lead a restaurant team, focusing on operational excellence and strategic vision. The role involves driving sales, ensuring exceptional guest experiences, and fostering staff development.

Benefits

Competitive salary with quarterly performance-based bonuses

Generous Paid Time Off policy

Medical, Dental & Vision Insurance

Opportunities for professional growth

Supportive work environment

Qualifications

• Minimum 3 years experience in a high-volume, full-service restaurant.
• Proven ability to grow sales and secure private event business.

Responsibilities

• Oversee day-to-day operations ensuring exceptional service.
• Drive sales growth through innovative strategies.
• Lead and mentor the front-of-house team.

Skills

Leadership

Communication

Sales Growth

Multitasking

Job description

Restaurant General Manager/Director of Operations

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Restaurant General Manager/Director of Operations

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This range is provided by City Cellars HTX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $60,000.00/yr

General Manager/Director of Operations

Job Summary

City Cellars is seeking a dynamic and hands-on General Manager (or Director of Operations) to lead our team with a balance of daily operational excellence and strategic vision. This role is perfect for a seasoned hospitality professional who thrives in the trenches but also has the foresight to shape the future of our concept. You’ll be the driving force behind growing sales, securing buyout business, and leading the company toward higher profitability while ensuring exceptional guest experiences and staff development.

Key Responsibilities

• Oversee all day-to-day operations, ensuring exceptional service and efficient workflows across the restaurant and bar areas.
• Drive sales growth through innovative strategies, including securing private event and buyout business, as well as developing partnerships to enhance visibility and revenue streams.
• Collaborate closely with the Owner, Executive Chef, Sous Chef, and Beverage & Service Manager to deliver a seamless guest experience.
• Lead, mentor, and motivate the front-of-house team, fostering a positive work culture and encouraging professional growth.
• Maintain a strong presence on the floor during service, addressing guest concerns and providing support wherever needed.
• Work with ownership to set and achieve financial performance goals, focusing on revenue growth, cost control, and overall profitability.
• Partner with marketing and PR teams to create and execute promotional strategies that drive foot traffic and community engagement.
• Monitor and manage inventory, scheduling, and staffing levels to optimize operations.
• Develop and implement standard operating procedures (SOPs) and training programs to maintain consistent quality and service standards.
• Analyze sales data, guest feedback, and KPIs to inform decision-making and adjust strategies accordingly.
• Drive community engagement and build relationships with local residents, businesses, and vendors.
• Collaborate with ownership on long-term growth plans and new initiatives for the concept.
• Oversee the hiring process, including posting job requisitions, interviewing, onboarding, and training for all new employees.
  
  

Qualifications

• Minimum 3 years of experience in a General Manager or Director of Operations role in a high-volume, full-service restaurant.
• Proven ability to grow sales, secure private event business, and implement strategies that lead to increased profitability.
• Strong leadership skills with a hands-on, proactive approach to management.
• Proven track record of increasing sales, managing budgets, and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills, with the ability to build rapport with both guests and team members.
• Experience working with marketing and PR teams to develop promotional strategies.
• Ability to multitask and make high-level decisions while maintaining attention to detail in day-to-day operations.
• A passion for food, beverage, and creating memorable guest experiences.
  
  

What We Offer

• Competitive salary with quarterly performance-based bonuses.
• Generous Paid Time Off policy including personal days, vacation, and sick pay.
• Medical, Dental & Vision Insurance after 90 days of employment.
• Opportunities for professional growth and development as we expand.
• A supportive and collaborative work environment.
• The chance to make a significant impact on a new and exciting concept.
  
  

Our Hiring Process

• Applications for management positions open on or around December 26, 2024
• First round interviews will be scheduled for Early January (January 2nd to January 7th)
• Second round interviews will be scheduled for mid January (January 9th to January 16th)
• Selection and Job Offers will go out shortly after with a start date being by the end of the month

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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