Restaurant General Manager – CBD Provisions (Opening)

The Joule; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

The Joule Dallas, a Highgate Hotels property, seeks a proactive Restaurant General Manager to lead all front-of-house operations in a landmark, Forbes‑listed setting. This opening position requires hands-on leadership to set standards for service, quality, and financial performance from day one.

You will drive labor optimization, inventory control, and guest satisfaction while mentoring FOH staff and ensuring compliance with health, safety, and liquor laws in a dynamic, upscale environment.

Qualifications

• Experience managing a restaurant and opening new venues.
• Ability to analyze complex information and data from multiple sources.
• Maintain a warm, friendly demeanor with guests and staff.
• Thorough understanding of state, federal, and local employment laws.
• Knowledge of F&B preparation techniques and health/liquor regulations.
• Willingness to work long hours.
• Ability to lift up to 50 pounds occasionally and 20 pounds frequently.
• Leadership experience overseeing FOH operations and payroll coordination.

Responsibilities

• Ensure smooth opening of the restaurant by following critical path and providing hands-on support and leadership throughout the process.
• Meet or exceed budgeted goals by monitoring labor, beverage and food costs.
• Provide leadership, vision and direction to departmental goals.
• Meet or exceed guest satisfaction goals.
• Recruit and retain a service team that is passionate about their craft and guest service.
• Lead all FOH staff, including training, counseling and performance reviews.
• Ensure compliance with applicable standards, laws and liquor/health regulations.
• Monitor financial operations and ensure restaurant accounting controls are followed.

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Joule Dallas, TX

Built in the 1920s, the neo‑Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then‑vacant bank building into a Forbes four‑star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Restaurant General Manager is driven and passionate about delivering best‑in‑class food and beverage experiences to our guests. They are responsible for elevating the Restaurant and Bar service excellence standards while maximizing the restaurant operation profits by managing labor and costs, without compromising associate relations.

**This is a restaurant Opening position and requires prior opening experience

Responsibilities

• Ensure smooth opening of the restaurant by following critical path and providing hands‑on support and leadership throughout the process.
• Meet or exceed budgeted goals (monitor, analyze, and supervise all labor, beverage and food costs).
• Provide leadership, vision and direction to bring together and prioritize the departmental goals.
• Meet or exceed guest satisfaction goals.
• Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
• Lead all FOH staff, including training, counseling, disciplining, terminating and performance reviews.
• Ensure compliance with all applicable standards, laws/regulations, compliance with food handling/sanitation standards and local, state, and Federal liquor laws.
• Monitor financial operations and ensure restaurant compliance with accounting controls and procedures.
• Ensure that all FOH monthly 1×1 take place.
• Host Monthly Department Meeting for all restaurant staff.
• Ensure completion of accurate inventory and completion of month‑end processes on a timely manner (POs, invoicing, accruals, reclassifications, etc.).
• Ensure schedules are posted in a timely manner and the accurate completion of payroll.
• Ensure that all operational orders have been placed.
• Serve as a role model and demonstrate exemplary and professional behavior.
• Lead and guide associates by setting an example of the Company culture and Forbes standards.
• Ensure systematic pre‑shift meetings are conducted before the beginning of each shift.
• Provide support in all areas needed.
• Proactively interact with guests to exceed expectations and create loyalty.
• Review shift reports and ensure FOH leaders address respective concerns/issues.
• Perform other reasonable job duties as requested by supervisor.

Qualifications

• 4-5 years experience in similar or equivalent role
• Prior experience opening a new restaurant
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Always maintain a warm and friendly demeanor.
• Clear understanding of State, Federal, and Local employment laws.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Long hours sometimes required.
• Medium work – Exerting up 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.