Restaurant General Manager

Burger King; Oak Creek (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Workstream is seeking a Restaurant General Manager in Oak Creek, Wisconsin. The successful candidate will be responsible for overseeing daily operations, ensuring profitability, and managing a team. Key responsibilities include driving sales through exemplary guest service, developing staff, and enforcing compliance with regulations. Applicants should have leadership skills and a strong understanding of P&L management, with at least 1-2 years of restaurant management experience. This role requires flexible availability, including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• 1-2 years of previous restaurant management experience.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Manages daily operations of a single restaurant.
• Drives sales through guest service, people development, and operations management.
• Leads the restaurant’s recruitment and selection process.

Skills

P&L management

Leadership

Guest service principles

Education

High School Diploma or GED

2 years of college

Job description

Overview

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Responsibilities

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes


• Reviews key P&L lines to increase profitability for the restaurant


• Drives sales through proactive guest service, people development & operations management

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility


• Manages the guest experience through operations and timely response to Guest issues


• Problem solves guest feedback systems to determine root causes and develops action plans to address issues


• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team


• On-boards new team members by training and guiding them through the certification process


• Inspires the restaurant team by effectively managing individual and team recognition programs


• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling


• Enforces compliance with government regulations, employment laws, and BKC policies


• Ensures that the restaurant upholds operational and brand standards


• *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills

• Must be at least eighteen (18) years of age


• High School Diploma or GED required, 2 years of college preferred


• 1-2 years of previous restaurant management experience


• Strong understanding of P&L management & drivers of restaurant profitability


• Ability to prioritize own and others’ work and time to meet deadlines and objectives


• Demonstrated leadership skills


• Demonstrated understanding of guest service principles


• Available to work evenings, weekends, and holidays


• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant