Restaurant General Manager

PERG online; Virginia (MN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

PERG online's sports bar division seeks a Restaurant Manager to lead a team and deliver prompt, courteous service in line with Omni Food and Beverage standards.

You will oversee shifts, staffing, training, payroll, scheduling, and inventory while ensuring guest satisfaction and cost controls.

The role requires hands-on leadership, the ability to work nights, weekends and holidays in a fast-paced environment.

Qualifications

• 4+ years leadership experience in a Restaurant General Manager role.
• Experience working in a sports bar.
• Experience in a busy, fast-paced environment.
• Understanding of Food & Beverage financials including cost and par controls.
• Unexpired Food Handlers and TABC or obtain upon hire.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to stand/walk for extended periods and lift objects of moderate weight.

Responsibilities

• Oversee assigned shift and manage staff.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Train staff and enforce training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and collect feedback.
• Observe, coach and elevate staff service.
• Monitor guest experience throughout service.
• Examine food/beverage presentation.
• Maintain dining room condition.
• Schedule, payroll, and forecasting weekly/monthly.
• Participate in interviewing new hires.
• Prepare maintenance requests and follow-up.
• Monitor food and liquor requisitions and waste.
• Check bar controls and bottle usage daily.
• Adhere to liquor liability laws.
• Know emergency procedures and assist to prevent accidents.

Skills

Leadership

Restaurant Management

Customer Service

Staff Training

Communication

Scheduling & Payroll

Beer/Wine/Cocktails Knowledge

Attention to Detail

Team Motivation

Tools

MS Word

Excel

PowerPoint

Job description

Overview

The Restaurant Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and elevate staff’s service.
• Monitor each guest’s experience.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room.
• Scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in interviewing new employees as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.

Qualifications

• 4 years+ leadership experience in a Restaurant General Manager role is highly preferred.
• Experience working in a sports bar is required
• Must have previous experience in a busy, fast paced working environment.
• Must have the ability to manage deadlines and support a team.
• Understanding of Food and Beverage financials including cost and par controls is required
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must have understanding of beer, wine, and cocktail beverage creation knowledge.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Must be able to work indoors and outdoors