Restaurant General Manager

MissionHires; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Mister O1 in Boca Raton is seeking a Restaurant Operations Manager to oversee daily restaurant operations, staff, and execution of company policies. You will lead, train, and develop the management team to achieve objectives in line with the brand’s standards.

Responsibilities include training on food safety, maximizing KPIs and profitability, ensuring service excellence, and maintaining quality and cleanliness across all day parts, while adhering to regional guidance and health regulations.

Qualifications

• College degree and/or 3-4 years of line operations experience in the restaurant industry; or an equivalent combination of education and experience.
• MIT program required (4 weeks) as stated in the job description.

Responsibilities

• Trains, monitors, and reinforces food safety procedures with store management and crew.
• Maximizes store KPI goals versus budget and prior year; supports local marketing and rollout plans.
• Maximizes profits by managing food, labor, and other controllable costs.
• Ensures Quality, Service, and Cleanliness standards across all day parts and monitors OSAT.
• Leads People Excellence culture with HR programs; staffing, development, and performance feedback.

Skills

Food safety

Staff leadership

Customer service

Budgeting

Education

College degree

Job description

Manages the operations and staff of a Mister O1 - Boca Raton restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives in all areas while following Company guidelines. Ensures compliance with all federal, state, and local laws and ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew.

Creates and maintains a "MISTER O1 EXTRAORDINARY EXCELLENCE" environment.

Responsibilities (including but not limited to):

• Trains, monitors, and reinforces food safety procedures with store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective action as appropriate.
• Maximizes store KPI goals versus budget and prior year, including execution of local marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales performance. Manages assigned store requirements for new product rollouts and procedures.
• Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs, as well as other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profitability.
• Ensures continuous improvement of Quality, Service, and Cleanliness standards across all day parts, including monitoring of food product quality. Ensures store-wide "Service Excellence" and "Customer OSAT" standards are met; implements corrective action plans established with the Regional Manager or Director of Operations, as required.
• Ensures a People Excellence culture through execution of the restaurant's overall Human Resources programs. Ensures proper staffing levels are achieved. Utilizes an ongoing system for the recruitment, development, recognition, and retention of store management and crew. Prepares and conducts timely, quality performance feedback and appraisals for store management, and provides timely, quality performance feedback and appraisals for crew.

Qualifications:

To perform this job successfully, an individual must be able to satisfactorily complete our MIT program (4 weeks).

Education and/or Experience:

College degree and/or 3-4 years of line operations experience in the restaurant industry; or an equivalent combination of education and experience.