Restaurant General Manager

Ontario Trillium Foundation; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to provide strong leadership and create a guest-focused culture while ensuring operational excellence and profitability for a single restaurant in New York.

You will hire, train, coach, and develop team members; manage schedules, control costs, uphold brand standards, and ensure compliance with safety and sanitation requirements.

Qualifications

• Basic computer skills and financial basics.
• Fluent in spoken and written English.
• Experience leading teams in retail, restaurant or hospitality.

Responsibilities

• Lead restaurant team and maintain guest-focused culture.
• Train, coach and develop team members; conduct meetings.
• Ensure brand standards, recipes, systems and safety compliance.
• Monitor costs, schedule labor, and support profitability.
• Review guest feedback and drive improvement.

Skills

Leadership

Guest experience

Team management

Communication

Education

College Degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred