Restaurant General Manager

Ontario Trillium Foundation; Canaan (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin’ is seeking a Restaurant Manager in Connecticut to provide strong, positive leadership and deliver great guest experiences while upholding brand standards and ensuring profitable operations at a Dunkin’ restaurant.

You will train and develop team members, manage schedules, monitor inventory and costs, and lead safety and sanitation compliance in line with franchise policies.

Qualifications

• Proficient with basic computer applications and POS systems.
• Fluent in spoken and written English.
• Ability to perform basic math and manage finances.
• Evidence of prior leadership in retail, restaurant, or hospitality.

Responsibilities

• Lead team meetings and deliver training to staff.
• Ensure brand standards and recipes are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement improvements.
• Communicate priorities and results to team.
• Execute new product roll-outs including marketing and sampling.
• Maintain a safe, sanitary environment by following laws.
• Control costs to maximize profitability.
• Manage inventory and weekly labor scheduling.
• Assist with DCP and vendor orders.
• Oversee cash handling per franchise policies.

Skills

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

Leadership experience in retail/food/h

Education

College Degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred