Restaurant General Manager

Ontario Trillium Foundation; Plantation (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Ontario Trillium Foundation in Plantation, Florida, seeks a Restaurant Manager responsible for leading a team to deliver exceptional guest experiences and operational excellence. Key responsibilities include training staff, ensuring compliance with safety standards, and managing financial performance. The ideal candidate should have previous leadership experience in the hospitality industry and a preferred college degree. Join us to build a guest-focused culture and drive profitability in a dynamic environment.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Previous leadership experience in retail, restaurant, or hospitality.

Responsibilities

• Provide strong leadership to the restaurant team.
• Deliver training to team members.
• Control costs to maximize profitability.
• Ensure compliance with food safety and laws.
• Recruit, hire, and develop restaurant team members.

Skills

Leadership

Customer service

Financial management

Team training

Communication

Education

College Degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self‑assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred