Restaurant General Manager

Ontario Trillium Foundation; New Hartford (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' Brands is seeking a Restaurant Manager to provide strong leadership and ensure exceptional guest experiences in a fast-paced environment. You will lead the restaurant team, drive training, and ensure brand standards, recipes, and systems are followed to deliver profitable top-line sales.

You will manage staffing, budgets, safety, and compliance while building a guest-focused culture and initiating continuous improvement based on feedback and performance metrics.

Qualifications

• Fluent spoken and written English.
• Basic computer skills.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Provide strong, positive leadership to the team.
• Lead team meetings and deliver training to staff.
• Ensure brand standards, recipes and systems are executed.
• Create a guest-focused culture in the restaurant.
• Review guest feedback and implement action plans.
• Communicate priorities, goals and results to the team.
• Coordinate product roll-outs, training, marketing and sampling.
• Maintain safe, compliant, sanitation and food safety practices.
• Control costs to maximize profitability.
• Oversee inventory, labor scheduling and vendor orders.

Skills

Fluent English

Computer skills

Math skills

Financial management

Leadership experience

Education

College degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred