Restaurant General Manager

Hunter Super Techs - TurnPoint; Statesville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Vacation & PTO

Free meals

Medical benefits from day 1

401k with 6% match

Tuition reimbursement

Job summary

Hunter Super Techs - TurnPoint is seeking a Restaurant General Manager in Statesville, NC. Lead a dynamic team, recruit and train top performers, and drive profitability while maintaining exceptional customer experiences.

You will oversee onboarding, training plans, conflict resolution, and daily operations to ensure smooth service and strong team performance. A focus on equity, inclusion, and continual development is integral to the role.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Adaptable to change and experienced in supporting change management.
• Experienced in recognizing and motivating teams, with a successful track record in people development.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Shift Leads.
• Develop a comprehensive training plan and oversee execution of training initiatives.
• Recognize and reward outstanding performance and foster equity and belonging.
• Address and resolve conflicts to maintain a positive work environment.
• Engage with customers and resolve issues to ensure a great experience.
• Strategically schedule staff and coach the management team on standards.

Skills

People management

P&L analysis

Digital tools

Communication skills

Restaurant maintenance

Change management

Team development

Job description

Restaurant General ManagerAbout the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus potential4 weeks’ vacation and additional Paid Time OffFree bachelors degreeScholarship programs and tuition reimbursement for continuing educationCareer advancement and professional developmentMedical benefits from day 1Health and wellness programs401k retirement plan with 6% matchPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreFree mealsThe range for this role is $60,000-80,000/year. Compensation may vary based on geographic location and experience.