Restaurant General Manager

Ontario Trillium Foundation; Southington (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Dunkin' Brands is seeking a Restaurant Manager to provide strong leadership and deliver outstanding guest experiences while ensuring operational excellence and franchise standards for a single restaurant.

You will recruit, hire, onboard and develop restaurant team members, coach staff to drive sales and profitability, and monitor performance to meet service standards. This role emphasizes training, safety, and cost management.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Basic math and financial management skills.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• College degree preferred.

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings and deliver training to restaurant staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement action plans for improvement.
• Communicate restaurant priorities, goals, and results to staff.
• Execute new product rollouts including training and marketing.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation requirements.
• Control costs to maximize profitability.
• Complete weekly labor schedules to meet demand.
• Conduct self-assessments and action plans.
• Ensure restaurant budget is met according to franchisee.
• Manage cash handling policies.
• Collaborate with Dunkin' Brands Field Operations as needed.

Skills

Basic computer skills

Fluent English

Basic math

Financial management

Leadership experience

Education

College degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred