Restaurant General Manager

Taco-Bell; Smith Mills (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on mortgages

Health and wellness programs

401k retirement plan

4 weeks’ vacation and PTO

Scholarship programs for education

Career advancement and professional开发

Free meals

Job summary

Taco Bell is seeking a Restaurant General Manager in Massachusetts to lead a high-performing team, recruit top talent, and drive exceptional customer experiences. You will train and mentor managers, optimize schedules, and implement CHAMPS standards to elevate operations across the restaurant.

Expect a 50-hour work week with a focus on profitability, customer satisfaction, and a culture of equity, inclusion, and belonging.

Qualifications

• 5+ years in restaurant or retail management with a strong track record in people management.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Shift Leads.
• Develop and oversee training plans and coaching for managers and trainers.
• Strategically schedule staff and coach on CHAMPS standards for smooth operations.
• Analyze financial performance, manage budgets, and maximize profitability.
• Address conflicts promptly to maintain a positive work environment.
• Engage with customers to resolve issues and ensure a quality experience.
• Lead product rollout meetings and stay ahead of competitors and loyalty programs.

Skills

People management

P&L analysis

Customer service

Leadership

Tools

POS systems

Job description

About the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus potential4 weeks’ vacation and additional Paid Time OffScholarship programs for continuing educationCareer advancement and professional developmentMedical benefits from day 1Health and wellness programs401k retirement planPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreFree meals