Restaurant General Manager

SSP America; Seattle (WA); On-site; USD 82,000; Full time

Job summary

A leading company in the airport dining sector is seeking a Restaurant General Manager in Seattle. This role involves managing operations, ensuring guest satisfaction, and overseeing staff training. The ideal candidate will drive performance and maintain high service standards across multiple restaurant types.

Benefits

Paid training and employee meal program

Paid time off

Retirement plan with company match

Medical benefits covering up to 80% of premiums

Company-paid Basic Life & ADD insurance

Responsibilities

• Ensure outstanding guest service and maintain high standards.
• Handle guest complaints and improve based on feedback.
• Plan and assign daily goals to direct reports.

Job description

Join to apply for the Restaurant General Manager role at SSP America.

Salary: $82,000 / year + bonus potential.

The Restaurant General Manager is responsible for establishing and maintaining guest service standards. This role manages all areas of full service and/or quick service operations within the airport, including staff training and retention, hospitality, food and labor costs, shared P&L responsibility, shift management, sanitation, safety, and cleanliness, while adhering to company policies and procedures.

Essential Functions

1. Ensure outstanding guest service by creating a guest-friendly environment, greeting and acknowledging every guest, and maintaining high standards, product knowledge, and guest service components across multiple restaurant types.
2. Handle guest complaints and comments, using feedback for continuous improvement.
3. Plan and assign daily goals, tasks, and instructions to direct reports, including supervisors and assistant managers.
4. Drive management and hourly teams in new product launches and promotional programs, guiding implementation and providing training.
5. Utilize experience to control financials, personnel, facilities, marketing, food quality, and overall operations.
6. Communicate company policies effectively through written and oral channels.
7. Monitor sales performance through reports and market comparison.
8. Work under pressure, exercising sound judgment and decision-making.
9. Transfer knowledge, train staff, and hold managers and shift supervisors accountable for system utilization and guest loyalty tools.
10. Identify operational problems and develop solutions with measurable results.
11. Ensure compliance with policies, health, and sanitation standards.
12. Record charges, refunds, and damages accurately.
13. Verify and post business transactions using appropriate tools.

Benefits

• Full-time employment
• Paid training and employee meal program
• Paid time off
• Retirement plan with company match
• Medical benefits covering up to 80% of premiums (eligibility dependent)
• Company-paid Basic Life & ADD insurance
• Commitment to diversity, inclusion, and equal opportunity employment.