Restaurant General Manager

Workstream; Saugatuck Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Restaurant General Manager at BURGER KING® leads the daily operations of a single restaurant, focusing on profitability, guest satisfaction, and people and operations performance. Reporting to the District Manager, the RGM supervises a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees) to achieve high standards.

Key duties include managing P&L, driving sales, recruiting and coaching staff, and ensuring compliance with policies and regulations while

Qualifications

• Strong understanding of P&L management and drivers of restaurant profitability.
• Demonstrated leadership skills.
• Understanding of guest service principles.
• Experience with recruitment and selecting restaurant staff.
• Experience coaching and developing teams.

Responsibilities

• Be the executive leader of the restaurant focused on profitability, guest, people and operations.
• Manage daily operations of a single restaurant.
• Oversee P&L and drive profitability.
• Lead recruitment and onboarding of team members.
• Schedule and manage labor to optimize staffing.
• Ensure compliance with regulations and brand standards.

Skills

P&L management

Leadership

Guest service

Recruitment

Team development

Coaching

Education

High School Diploma or GED

2 years of college preferred

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

• PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

• PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.