Restaurant General Manager

Burger King; Toledo (OH); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

BURGER KING® in Toledo, OH seeks a Restaurant General Manager to lead daily operations and drive profitability for a single restaurant. You will manage a team of 20-45 employees under the District Manager, focusing on guest experience, people development, and efficient operations.

Responsibilities include P&L accountability, scheduling, training, local marketing, and ensuring compliance with laws and brand standards. This is a hands-on leadership role requiring flexible hours.

Formación

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous restaurant General Manager experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsabilidades

• Owns restaurant P&L and actively manages toward profitability.
• Reviews key P&L lines to increase profitability.
• Drives sales through proactive guest service, people development & operations management.
• Motivates and directs team members to exceed guest expectations with friendly, fast service in a clean facility.
• Manages guest experience through operations and timely response to issues.
• Identifies community interactions to engage prospective guests and implement local marketing initiatives.
• Leads recruitment, selection, onboarding, and development of restaurant staff.
• Manages labor with optimal staffing and scheduling; ensures compliance with regulations and brand standards.

Conocimientos

P&L management

Leadership

Guest service principles

Scheduling

Coaching and feedback

Educación

High School Diploma or GED

Descripción del empleo

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities:

PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant General Manager experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

BKC is an equal opportunity employer.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.