Restaurant General Manager

Workstream; Nelson Township (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

BURGER KINGae in Michigan is seeking a Restaurant General Manager to lead daily operations of a single restaurant, focusing on profitability, guest satisfaction, people development, and operations.

Reporting to the District Manager, the RGM will manage 20-45 staff, drive P&L performance, recruit and develop a high-performing team, and ensure compliance with brand standards and local regulations.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Profitability: primary accountability for restaurant P&L and driving toward financial goals.
• Reviews key P&L lines to increase profitability.
• Drive sales through proactive guest service, people development & operations management.
• Guest: motivate and direct team to exceed guest expectations with friendly, fast service.
• Manage guest experience and respond to guest issues.
• Identify root causes of guest feedback and develop action plans.
• Engage with the community to attract guests and implement local marketing.
• People: recruit and onboard, train, and retain a strong restaurant team.
• Operations: manage labor and scheduling, ensure compliance with regulations and brand standards.
• Perform duties of Assistant Manager & Hourly Shift Coordinator when necessary.

Skills

P&L management

Leadership skills

Guest service principles

Scheduling

Time management

Staff development

Communication

Education

High School Diploma or GED

2 years of college preferred

1-2 years restaurant management experience

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

• PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

• PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.