Restaurant General Manager

Jack Brown's Beer & Burger Joint; Norfolk (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Annual leadership summit

Job summary

Jack Brown's Beer & Burger Joint in Norfolk, VA seeks a results-driven Restaurant General Manager to lead front- and back-of-house operations, ensure exceptional service, and drive profitability.

You will hire, train, and evaluate staff, manage inventory and costs, uphold health and safety standards, and collaborate with marketing to boost guest traffic and satisfaction. The role demands strong leadership, strategic planning, and hands-on execution in a fast-paced environment.

Qualifications

• Proven GM experience in restaurant operations.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Extensive knowledge of front- and back-of-house operations.
• Ability to work in a fast-paced environment with multiple tasks.
• Detail-oriented with high cleanliness and organization standards.
• Proficient in POS systems and restaurant management software.

Responsibilities

• Lead, manage, and motivate a team, including hiring, training, and evaluations.
• Develop and implement plans to meet sales goals and financial targets.
• Maintain high customer satisfaction by delivering exceptional service and resolving issues.
• Oversee inventory, ordering, receiving, and resource utilization.
• Enforce health and safety regulations for a clean, safe workplace.
• Monitor financial reports to identify improvement areas and cost savings.
• Collaborate with marketing to drive traffic and awareness.

Skills

Leadership

Communication

Problem-solving

Restaurant operations

POS systems

Attention to detail

Tools

POS software

Job description

Jack Brown's Beer & Burger Joint is a well-established and popular restaurant in the heart of Granby St., known for its excellent food, extensive beer selection, and welcoming atmosphere. We are currently seeking a highly motivated and experienced Restaurant General Manager to join our team. As the Restaurant General Manager, you will play a crucial role in overseeing the day-to-day operations and ensuring the continued success of our establishment.

Your main responsibility will be maintaining the highest standards of customer service by leading and inspiring our front-of-house and kitchen teams. You will have the opportunity to showcase your excellent leadership and communication skills, while also utilizing your strong business acumen to drive profitability and growth.

Responsibilities

• Lead, manage, and motivate a team of staff members, including hiring, training, and performance evaluations
• Develop and implement strategic plans to meet and exceed sales goals and financial targets
• Maintain a high level of customer satisfaction by ensuring exceptional service and resolving any customer issues or complaints
• Oversee and manage inventory levels, ordering and receiving supplies, and ensuring efficient utilization of resources
• Implement and enforce all health and safety regulations, ensuring a clean and safe working environment
• Monitor and analyze financial reports to identify areas for improvement and implement cost-saving measures
• Collaborate with the marketing team to develop and execute promotional activities to increase awareness and drive customer traffic

Requirements

• Proven experience as a General Manager in the restaurant industry
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Extensive knowledge of restaurant operations, including front and back of house
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented and able to maintain high standards of cleanliness and organization
• Proficient in using POS systems and other restaurant management software

Benefits

• Salary Range: $85,000-$90,000
• Medical, Dental, Vision insurance offering paid by Jack Brown's- a $8,000+ value per year - effective 60 days after employment begins in a full-time salaried management position
• 401K with 2% company match after one year of employment
• Annual leadership summit with continued learning and growth opportunities