Restaurant General Manager

Huddle House - Double CSW Restaurants, LLC; Monticello (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Huddle House in Monticello, AR is seeking a General Manager to lead daily operations, drive guest satisfaction, and mentor the team. You’ll oversee service quality, budgeting, and staff development to create a welcoming dining experience where guests feel valued and at home.

Ideal candidates have restaurant leadership experience, ServSafe certification, and a proven ability to manage shifts, inventories, and community engagement while upholding brand standards.

Qualifications

• High School Diploma or GED completed.
• Experience in restaurant leadership or management.
• ServSafe Certification is required.
• Experience with POS systems and inventory management.

Responsibilities

• Meet budgets and focus on cost of goods sold and EBITDA.
• Oversee daily paperwork, sales reports, and unit profitability.
• Maintain cleanliness and sanitation standards at all times.
• Order food and supplies daily to operate the unit.
• Hire, discipline, and develop staff; succession planning.
• Lead monthly staff meetings and engage with the community.
• Enforce brand standards and company policies.
• Ensure accurate payroll data and personnel records.

Skills

Effective communication

Staff training

Shift coverage

Customer service

Education

High School Diploma or GED

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets quality of service and customer satisfaction. The incumbent will be responsible for creating a positive work environment and dining experience for our guests. This person will be expected to coach, mentor, and care for your people.

RESPONSIBILITIES

• Meet or exceed budgets while focusing cost of goods sold and EBITDA
• Manage all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Complete monthly inspection of unit using the Unit Inspection form in the red book
• Order all food and supplies needed to operate the unit on a daily basis
• Hire and discipline staff members
• Select and develop a staff member to assume all your duties when you are out of the unit
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brands standards, company policies and procedures
• Ensure that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the District Manager or Vice President of Operations of any hurdles to your success

QUALIFICATIONS

• High School Diploma or completion of a GED
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun