Restaurant General Manager

Taco Bell; Lincolnton (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading fast-food restaurant chain is seeking a Restaurant General Manager in Lincolnton, North Carolina. The role is critical in overseeing daily restaurant operations and ensuring compliance with company standards. Responsibilities include managing product preparation, guest relations, team management, and financial accountability. The ideal candidate will have exceptional guest service skills, proven supervisory experience, and the ability to create a positive work environment. A strong education background and dedication to operational excellence are preferred.

Qualifications

• Dedication to providing exceptional guest service.
• Strong interpersonal and communication skills.
• 1-4 years supervisory experience in a food or retail environment.

Responsibilities

• Direct daily operations and ensure compliance with company standards.
• Recruit and retain hourly managers and team members.
• Maintain Quality, Service, Cleanliness and Hospitality.

Skills

Exceptional guest service

Communication skills

Interpersonal skills

Conflict resolution skills

Team building

Basic business math

Analytical skills

Education

High School Diploma or GED

College or University Degree

Job description

Restaurant General Manager

The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations. This includes but is not limited to product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned.

Key Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.


• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.


• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.


• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.


• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.


• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.


• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.


• Recruits, interviews, recommends hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.


• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Qualifications

• Dedication to providing exceptional guest service.


• Good communication skills, strong interpersonal skills, and conflict resolution skills.


• Exceptional team building capability.


• Basic business math and accounting skills, and strong analytical/decision-making skills.


• Basic personal computer literacy.


• High School Diploma or GED preferred; College or University Degree preferred.


• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other Requirements

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)


• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.


• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.


• Knowledge of and compliance with the company's Human Resources policies and processes.


• Adheres to the Company and City/State/United States safety requirements.