General Manager

Italiano; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employer Paid Health Insurance

Employee Discounts at all Italiano Ven

Paid Vacation/Sick Time

Job summary

Italiano is seeking a Restaurant General Manager in Scottsdale to lead the restaurant's front- and back-of-house operations, ensuring exceptional guest service and high-quality dining. You will manage staff, schedules, inventory, and costs while upholding brand standards in a fast-paced environment.

The ideal candidate has 4+ years of GM experience with 40+ staff, strong organizational skills, and a customer-centric mindset.

Qualifications

• 21+ years old with High School diploma or GED.
• 4+ years GM experience managing 40+ staff.
• Customer service management experience.
• Extensive food & beverage knowledge.
• Able to work weekends, evenings, and holidays.
• Experience with Windows/MS Office; POS systems a plus.
• Strong organization and multitasking abilities.
• Thrives in fast-paced, high-pressure environments.
• Bilingual English/Spanish a plus.
• Able to lift 30 lbs and stand 8+ hours.

Responsibilities

• Oversee coordination of restaurant operation front- and back-of-house.
• Deliver superior guest services and ensure customer satisfaction.
• Respond to customer complaints efficiently.
• Enforce quality of products and processes.
• Organize and supervise shifts.
• Evaluate staff performance and provide feedback.
• Forecast requirements and maintain inventory.
• Ensure sanitation and safety compliance.
• Control costs and reduce waste.
• Promote and publicize the brand.
• Lead by example and motivate staff.

Skills

Leadership

Customer service management

Organizational skills

Communication skills

Bilingual English/Spanish

Multitasking

Inventory management

Team motivation

Under pressure

Education

High School diploma or GED

Tools

Windows

MS Office

POS systems

Inventory software

Job description

The Restaurant General Manager must be professional,dependable, enthusiastic, and friendly. The General Manager must work wellunder pressure, have previous restaurant management experience, and beexcited to join a team that is dedicated to detail. This position isaccountable for the store’s performance and requires strong organizational andcommunication skills to drive our commitment to excellent guest service andhigh-quality dining. Overall responsibilities include team leadership andmotivation, financial management, guest satisfaction, and additionaladministrative tasks.

Responsibilities andDuties

• Oversee coordination of the entire restaurant operation, including front-of-house andback-of-house
• Deliver superior guest services and ensure absolute customer satisfaction
• Respond efficiently to customer complaints
• Enforce and offer the best quality of products possible
• Organize and supervise shifts
• Appraise personnel’s performance and provide feedback to keep them upbeat and productive
• Estimate consumption, forecast requirements, and maintain inventory
• Track compliance with sanitation and safety rules and regulations
• Control costs and cut waste
• Successfully promote and publicize the brand
• Nurture a positive working environment and lead by example as restaurant supervisor
• Track operations and start corrective actions

Requirements

• Atleast 21 years of age and has earned a High School diploma or GED
• 4 or more years of restaurant General Manager experience managing a team of 40 or more employees at a time, interacting frequently with guests and coaching employees to assume increasingly challenging roles
• Demonstrated career experience in customer service management
• Extensivefood and beverageknowledge
• Available to work flexible hours including weekends, evenings, and holidays
• Experience with Windows and MS Office, Modern POS systems and an understanding of inventory control systems is a plus
• Ability to understand and follow specific recipes, processes and systems with precision and consistency
• Possess strong organizational skills and can effectively prioritize needs (solid multitasker)
• Thrives in a fast-paced, high-pressure environment
• Able to take direction, accept critical feedback and culture alignments as well as delegate tasks accordingly
• Demonstrates strong interpersonal communication skills; able to easily interact with diverse employees, bilingual (English/Spanish) a plus
• Able to lift and carry at least 30 lbs. and stand for 8 plus hours

Benefits Offered

• Employer Paid Health Insurance: Low-Deductible PPO Plans
• Generous Employee + Guest Discounts at allRestaurant Locations
• Paid Vacation/Sick Time

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.