Restaurant General Manager

Pacific Catch; Cupertino (CA); On-site; USD 75,000 - 103,000; Full time

Job summary

Pacific Catch, Inc. is seeking an experienced General Manager to lead a busy restaurant in Cupertino. You will drive hospitality, service excellence and team development while upholding our Core Values.

The role requires a strong operations mindset, P&L oversight, and the ability to inspire both FOH and BOH teams to deliver memorable experiences for guests in a fast-paced environment.

Qualifications

• 5+ years in hospitality with at least 3 years in management
• Proven track record of training and mentoring hourly staff
• Excellent communication with guests and leadership
• Experience managing high-volume operations
• Degree in Hospitality, Business, Marketing, or Communications is a plus

Responsibilities

• Lead and mentor FOH and BOH teams each shift
• Ensure fast, accurate service and guest satisfaction
• Represent Pacific Catch in the community
• Oversee daily, weekly, monthly operations and HR duties
• Review P&L and seek cost savings and sales opportunities
• Maintain clean, welcoming facilities during service

Skills

Leadership

Hospitality

People management

Communication

Food & beverage knowledge

Emotional stability

Community engagement

Bay Area transferability

Education

Hospitality or Business degree (plus)

Tools

Excel

Toast POS

OpenTable

Google Mail

Calendars

Job description

Description

General Manager

We are looking for Experienced Restaurant General Managers that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strides to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.

REPORTS TO

Regional Manager

SCHEDULE

This is a full-time, exempt position requiring the necessary time commitment to fulfill job responsibilities

Work hours may vary based on business needs. Managers will be expected to work evenings and weekends regularly.

RESPONSIBILITIES

• Effectively manage a Pacific Catch restaurant and its team members within the policies and guidelines of the company while exemplifying our Core Values each day
• Provide direction, leadership and mentoring to all FOH and BOH team members every shift
• Ensure fast, accurate service, and positive and polite guest relations
• Be the face of Pacific Catch: engaged with the community, introducing our food, inviting the guests in, and ensuring a memorable hospitality experience
• Ensuring that entire facility and service area is full/clean/abundant during service
• Handle guest complaints/concerns with empathy, professionalism, and prompt attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties
• Review and understand P&L statements, always looking for opportunities to improve sales or manage costs

COMPENSATION

$75,000 - $103,000 per year

Requirements

SKILLS AND KEY ATTRIBUTES

• Strong leadership, hospitality, and people management skills
• Ability to communicate effectively with higher leadership, team members, and guests
• Advanced knowledge of food, ingredients, wine, and spirits
• Computer skills in Excel, Toast POS, Open Table, Google Mail, and calendars
• Personal and emotional stability; must serve as strong and positive role model
• Open to a possible transfer to another Pacific Catch location in the future (Throughout the San Francisco Bay Area)
• Passionate about protecting our oceans and environment

EDUCATION/EXPERIENCE

• 5+ years hospitality experience including at least 3 years of experience in management
• You’ve managed other successful, high-volume restaurants or perhaps in an innovative chain
• You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
• You are experienced in professional and prompt business correspondence
• You have received positive and raving reviews from both former employers and people you’ve managed
• Degree in Hospitality, Business, Marketing, or Communication is a plus

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.