Executive Restaurant GM: Lead Guests & Team

PACIFIC CATCH INC; Cupertino (CA); On-site; USD 75,000 - 103,000; Full time

Job summary

Pacific Catch, Inc. is seeking an experienced General Manager to lead a high‑volume restaurant with first‑class service and hospitality. You will manage and mentor both FOH and BOH teams, uphold our Core Values, and ensure memorable guest experiences while controlling costs and maintaining cash flow.

This full‑time exempt role reports to the Regional Manager. Expect evenings and weekends; opportunities for growth, community involvement, and a fun, inclusive work environment are offered.

Qualifications

• 5 years hospitality experience including at least 3 years of management.
• You’ve managed other successful, high-volume restaurants or perhaps in an innovative chain.
• Proven track record of effectively and empathetically training, mentoring, and managing hourly employees.
• You are experienced in professional and prompt business correspondence.
• You have received positive and raving reviews from both former employers and people you’ve managed.
• Degree in Hospitality, Business, Marketing, or Communication is a plus.

Responsibilities

• Effectively manage a Pacific Catch restaurant and its team members within the policies and guidelines of the company while exemplifying our Core Values each day.
• Provide direction, leadership and mentoring to all FOH and BOH team members every shift.
• Ensure fast, accurate service, and positive and polite guest relations.
• Be the face of Pacific Catch: engaged with the community, introducing our food, inviting the guests in, and ensuring a memorable hospitality experience.
• Ensuring that entire facility and service area is full/clean/abundant during service.
• Handle guest complaints/concerns with empathy, professionalism, and prompt attention.
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties.
• Review and understand P&L statements, always looking for opportunities to improve sales or manage costs.

Skills

Leadership

Hospitality

People management

Communication

Food knowledge

Wine & Spirits knowledge

Community engagement

Professional correspondence

Education

Bachelor's degree in Hospitality, Business, Marketing, or Communications

Tools

Excel

Toast POS

OpenTable

Google Mail

Calendars

Job description

Pacific Catch, Inc. is seeking an experienced General Manager to lead a high‑volume restaurant with first‑class service and hospitality. You will manage and mentor both FOH and BOH teams, uphold our Core Values, and ensure memorable guest experiences while controlling costs and maintaining cash flow.

This full‑time exempt role reports to the Regional Manager. Expect evenings and weekends; opportunities for growth, community involvement, and a fun, inclusive work environment are offered.