Restaurant Full Service Casual General Manager

MissionHires; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

MissionHires is seeking a Restaurant General Manager to oversee daily operations, lead staff, and ensure adherence to company policies and standards. You will drive performance and guide teams to meet objectives across service, quality and safety.

You will recruit and develop leaders, reinforce food safety procedures, manage labor and food costs, execute local marketing plans and monitor KPI targets. Completion of our MIT program (4 weeks) is required for this role.

Qualifications

• College degree and/or 3–4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.
• Completion of MIT program (4 weeks) is required for this role.

Responsibilities

• Trains, monitors and reinforces food safety procedures to store management and crew employees.
• Maximizes store KPI goals versus budget and prior year, including execution of local marketing programs.
• Maximizes profit goals versus budget and prior year; manages costs and implements plans to resolve unfavorable trends.
• Ensures continual improvement of Quality, Service and Cleanliness standards and overall Service Excellence including Customer OSAT.
• Executes HR programs, ensures proper staffing levels, and conducts performance feedback and appraisals.

Skills

Leadership

Staff training

Food safety

KPI management

Operations oversight

Customer service

HR programs

Education

College degree

4-week MIT program

Job description

Manages the operations and staff including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew.

How You’ll Contribute

Responsibilities (But not limited to):

• Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
• Maximizes store KPI goals versus budget and prior year, including execution of local marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance salesmanship. Manages assigned store requirements for new product rollouts/procedures.
• Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
• Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures total store “Service Excellence”, including “Customer OSAT”, standards are met; implements corrective action plans set with the Regional Manager or Director of Operations, as required.
• Ensures People Excellence culture through the execution of the restaurant’s overall Human Resources programs. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew.

What Makes You a Great Fit

Qualifications:

• To perform this job successfully, an individual must be able to satisfactorily complete our MIT program (4 weeks).

Education and/or experience:

• College degree and/or 3–4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.