Restaurant Floor Manager: Lead Service & Operations

Cocos Crush Bar; Indian Rocks Beach (FL); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Coco’s Crush Bar in Indian Rocks Beach, FL is seeking an experienced restaurant leader to oversee daily operations, supervise front- and back-of-house teams, and ensure guest satisfaction during peak and slow periods.

You’ll manage scheduling, labor, cash handling, and inventory, enforce food safety and alcohol service standards, and coach staff to deliver consistent service. This role requires nights, weekends, holidays, and a strong, hands-on leadership approach.

Formación

• 2-3 years of restaurant, bar, hospitality, or management experience.
• Strong leadership and communication skills.
• Ability to manage employees and make decisions in a fast-paced environment.
• Experience with scheduling, labor management, cash handling, and inventory preferred.
• Knowledge of food safety and responsible alcohol service requirements.

Responsabilidades

• Oversee day-to-day restaurant and bar operations during assigned shifts.
• Ensure the restaurant is properly opened, operated, and closed according to company procedures.
• Maintain a strong management presence on the floor and actively support employees during service.
• Ensure proper staffing levels and make adjustments based on business volume.
• Monitor restaurant cleanliness, organization, curb appeal, and overall appearance.
• Ensure opening, closing, and shift responsibilities are completed correctly.
• Identify and address operational issues before they impact the guest experience.
• Lead, coach, and motivate FOH and BOH employees.
• Set clear expectations for attendance, appearance, performance, and guest service.
• Assist with training and development of new and existing employees.
• Address employee performance or conduct concerns promptly and professionally.
• Document incidents and policy violations according to company procedures.
• Help maintain a positive, professional, and team-oriented work environment.
• Lead by example and hold employees accountable to Coco’s Crush Bar standards.
• Ensure guests receive friendly, attentive, and timely service.
• Handle guest concerns and complaints professionally and work toward appropriate resolutions.
• Monitor food and beverage quality, ticket times, and overall service.
• Build relationships with regular guests and help create an atmosphere that encourages repeat business.
• Support efforts to maintain and improve online reviews and guest satisfaction.
• Monitor labor throughout each shift and make appropriate staffing decisions based on sales and business needs.
• Follow cash-handling, drawer, deposit, comp, discount, and void procedures.
• Review and verify required shift paperwork.
• Help control food, beverage, and operating costs by reducing waste and following proper procedures.
• Support inventory counts and communicate discrepancies or concerns to management.
• Protect company assets and immediately report suspected theft, fraud, or policy violations.
• Ensure all food safety, sanitation, and health department requirements are followed.
• Ensure responsible alcohol service procedures are followed at all times.
• Verify employees follow ID-checking and alcohol compliance requirements.
• Maintain a safe environment for guests and employees.
• Immediately address unsafe conditions or compliance concerns.
• Maintain clear communication with the General Manager and other members of the management team.
• Complete manager logs, shift notes, incident reports, and other required documentation accurately.
• Communicate staffing, maintenance, inventory, guest, and operational concerns to the appropriate manager.
• Participate in manager meetings and training as required.
• Follow and enforce all Coco’s Crush Bar policies, procedures, and standards.

Conocimientos

Leadership

Communication

Scheduling & labor management

Cash handling & inventory

Guest service

Descripción del empleo

Coco’s Crush Bar in Indian Rocks Beach, FL is seeking an experienced restaurant leader to oversee daily operations, supervise front- and back-of-house teams, and ensure guest satisfaction during peak and slow periods.

You’ll manage scheduling, labor, cash handling, and inventory, enforce food safety and alcohol service standards, and coach staff to deliver consistent service. This role requires nights, weekends, holidays, and a strong, hands-on leadership approach.