Restaurant Floor Manager

Avondale Equities; West Hollywood (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Avondale Equities in West Hollywood, CA is hiring a full-time Floor Manager to oversee daily on-site operations, ensuring smooth service and guest satisfaction.

You will supervise staff, coordinate shifts, train and coach the team, handle escalated guest concerns, enforce policies, and partner with leadership to drive process improvements while maintaining safety, cleanliness, and high service standards. This on-site role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Customer satisfaction and service are a core focus for guest experiences.
• Excellent communication with team, leadership, and customers.
• Experience in operations management, supervising floor activities.
• Ability to train, coach, and support team performance.
• Proven leadership in hospitality, retail, or similar environments.
• Strong organization and time-management in a fast-paced setting.
• Comfort with POS or management systems.
• Availability for evenings, weekends, and holidays.
• High school diploma or equivalent; management training is a plus.

Responsibilities

• Oversee day-to-day floor operations to ensure service quality.
• Supervise staff, coordinate shifts, and monitor staffing levels.
• Support training and coaching to raise performance.
• Handle escalated customer concerns with professionalism.
• Enforce company policies and procedures.
• Collaborate with leadership to implement process improvements.
• Ensure safety, cleanliness, and service standards are met.

Skills

Customer satisfaction

Communication

Operations management

Training & coaching

Leadership

Organization & time management

Tech literacy

Flexible scheduling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Description

The company operates a customer-focused, service-oriented environment in West Hollywood, CA, emphasizing high-quality experiences for guests and team members. It maintains a strong commitment to operational excellence, collaborative teamwork, and continuous improvement. Employees are encouraged to contribute ideas, take initiative, and support an inclusive workplace where diverse perspectives are valued. The organization offers opportunities for professional growth, skill development, and advancement for individuals who are passionate about service and leadership.

Role Description

This full-time, on-site Floor Manager role is based in West Hollywood, CA and is responsible for overseeing day-to-day operations on the floor. The Floor Manager ensures smooth service, monitors staffing levels, and coordinates team members to maintain high standards of customer satisfaction and operational efficiency. Responsibilities include supervising staff, supporting training and coaching, handling escalated customer concerns, and enforcing company policies and procedures. The Floor Manager also collaborates with leadership to implement process improvements, manage shift schedules, and ensure that safety, cleanliness, and service standards are consistently met.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with the ability to resolve issues effectively and maintain a positive guest experience.


• Excellent Communication skills for coordinating with team members, leadership, and customers in a clear and professional manner.


• Experience in Operations Management, including supervising floor activities, managing staffing, and maintaining service standards.


• Ability to provide Training, coaching, and ongoing support to team members to improve performance and consistency.


• Proven leadership experience in a hospitality, retail, or similar customer-facing environment.


• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced setting.


• Comfort with using basic technology and point-of-sale or management systems.


• Availability to work flexible hours, including evenings, weekends, and holidays as needed.


• High school diploma or equivalent; additional education or management training is beneficial.