Forum Host

Meadowood-Napa-Valley; St. Helena (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Vacation

Sick pay

Referral program

Daily employee meals

Uniforms

Job summary

Meadowood Napa Valley is seeking a welcoming, articulate Restaurant Concierge to handle reservations, guest communications, and community outreach. You will train Guest Services staff and uphold Meadowood’s premium hospitality culture in a role centered on service excellence and data-driven guest relations.

Responsibilities include addressing guest inquiries, maintaining guest history, and coordinating amenities, with emphasis on warm hospitality and team collaboration within a luxurious setting.

Qualifications

• Demonstrated guest/customer service skills.
• Articulate and able to communicate clearly in English.
• Strong interpersonal and written communication abilities.

Responsibilities

• Address callers in a warm, hospitable tone and provide information.
• Act as Restaurant Concierge: perform community outreach.
• Assist in training Guest Services staff and be a Meadowood culture ambassador.
• Maintain detailed guest history and coordinate guest amenities.

Skills

Guest service

Articulate

Interpersonal skills

Communication skills

Problem solving

Organization

MS Office

PMS systems

Intranet savvy

Team oriented

Under pressure

Tools

Open Table

Microsoft Office

Visual One

Job description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary:

Responsible for Restaurant reservations, logs, confirmations; daily menu update; amenity oversight; communications and relations with guests; outreach in community; trainer for guest services.

Essential duties and responsibilities:

• include the following. Other duties may be assigned.

People:

• Address callers in a warm, hospitable tone with clear articulation and proper use of English.
• Act as Restaurant Concierge: perform community outreach.
• Assist in training Guest Services and other Meadowood Staff
• Be a role model of Meadowood’s culture

Product / Service:

• Answer all calls about the Restaurant. Provide information. Make and confirm reservations
• Perform Guest Correspondence: thank you cards, apologies,
• Maintain detailed guest history in data base
• Arrange guest amenities

Supervisory responsibility:

• None

Qualification requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrated guest/customer service skills
• Articulate
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Demonstrated use of reasoning and judgment to deal effectively with guests
• Proficient in MS office programs and PMS systems
• Intranet savvy
• Team oriented
• Steady under pressure

Equipment / machinery / tools:

• Computer Skills
• Open Table
• Microsoft Suite: Word, Outlook, Excel
• Visual One
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sit / stand for long periods of time.

Compensation:

The starting hourly rate for this position is $18.00 - $21.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is e ligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.
• 401(k) matching
• Vacation
• Sick pay
• Referral program
• Daily employee meals
• Uniforms

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.