Restaurant Cashier

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading gaming corporation is seeking a Restaurant Cashier responsible for processing transactions and assisting with restaurant functions. The ideal candidate will provide exceptional customer service, handle cash with accuracy, and maintain a professional demeanor in a fast-paced environment. Experience in cash handling and customer service is preferred.

Qualifications

• Must be 18 years of age or older upon employment.
• Six months of previous cashier or money handling experience preferred.
• Basic knowledge of cash register operations preferred.

Responsibilities

• Process non-gaming transactions and settle patron checks.
• Assist with guest relations and ensure customer satisfaction.
• Maintain accountability of cash and various paperwork.

Skills

Communication

Customer Service

Math Skills

Education

High School diploma or its equivalency

Job description

The Restaurant Cashier is responsible for processing non-gaming transactions, including initiation and settlement of patron checks in all applicable F&B outlets, located off the gaming floor. In addition, the Cashiers will be assisting with everyday functions of the restaurants to include assisting with Host functions or Busser functions. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants, and be able to efficiently handle guests’ inquiries.
2. Start-up drawer and balance the drawer at the end of the shift.
3. Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
4. Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
5. Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges, Executive Charges, and Room Charges.
6. Responsible for accounting for all players' comp slips.
7. Tactfully handle guest relations and ensure guest recovery activities.
8. Assist with seating guests, wiping silverware and menus, and setting tables as per the direction of the Room Manager.
9. Perform any duties assigned by the manager or shift manager.
10. Work with other departments for the overall good of the casino.
11. Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS :
1. Must have an outgoing, friendly personality. A cashier must possess a cheerful, positive, accommodating disposition.

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High School diploma or its equivalency preferred.
3. Six (6) months of previous cashier or money handling experience is preferred.
4. Basic knowledge of the start-up and shutdown of cash registers is preferred.
5. Must be able to operate office equipment, including a 10-key adding machine.
6. Good math skills are required.
7. Previous customer service experience preferred.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino.
2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
3. Must be able to perform repetitive motions.
4. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
5. Required to have close visual acuity to perform an activity.
6. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
7. Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other:
1. Must be able to be approved for and maintain a valid Seneca Nation Key license.
2. Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
3. Work nights, weekends and holidays as required.
4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
5. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunities without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.

Salary Starting Rate:

$15.50

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.