Restaurant Busser - Seneca Cafe

Seneca Niagara Falls Gaming Corporation; City of Salamanca (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Restaurant Busser to deliver fast, friendly service to guests in a casino dining setting. The role requires interacting with the public, clear English communication, and physical ability to stand, walk, and lift up to 60 pounds.

The position emphasizes hospitality, knowledge of the menu, and teamwork with other staff. Hours are determined by the shift schedule, with adherence to policies and training requirements.

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively with customers and employees.
• Must have the ability to resolve problems diplomatically and tactfully.

Responsibilities

• Balance and carry trays to tables up to 60 pounds.
• Provide hospitable, friendly, and polite service to guests.
• Maintain knowledge of menu, wine lists, and daily specials.
• Clear and reset tables according to bus person guidelines.
• Attend required trainings and follow company policies.

Skills

Excellent communication

Conflict resolution

Guest interaction

Education

High school diploma or equivalent

Job description

*Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. Join our team in this role featuring a reliable base pay plus tips.

The Restaurant Busser is responsible for providing fast, friendly, and courteous service to every guest. Position requires ability to interact with the public, speak English clearly, retaining details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Report to work on time, well-groomed in full uniform, and with badge on upper left side of uniform.
2. Must be able to balance and carry trays to tables which may weigh up to sixty (60) pounds.
3. Hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
4. Have a strong understanding of the philosophy and goals associated with Seneca Allegany Resort & Casino and are supportive of them at all times.
5. Perform any duties assigned by the manager or shift manager.
6. Assist all other employees in performing their duties whenever required.
7. Works in a designated area and is attentive to guests at all times and exceeds guest's expectations.
8. Knowledgeable of its history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants and is able to efficiently handle guest's inquiries.
9. Maintain full knowledge of menu, wine lists, and daily specials.
10. Have a consistent awareness of all activities occurring in each station.
11. Properly clear and reset tables according to bus person manual.
12. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
13. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
14. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
15. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
16. Attend all necessary meetings.
17. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL DUTIES :

1. Maintain a neat and organized work station.
2. Check all chairs for crumbs, pick up debris or litter from floor and carpet sweep if needed.
3. Tray stands cleaned daily and organized properly.
4. Maintain bread area and other areas of kitchen when needed, including spills on floor (wipe immediately). Wipe walls on server side and in back of house dish area when needed.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be 18 years of age or older upon employment
2. High school diploma or equivalency preferred.
3. Previous customer service experience preferred.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environme nt:

1. Must be able to stand, walk and move through all areas of the casino.
2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
3. Must be able to lift and carry up to fifty (50) pounds.
4. Must be able to perform repetitive motions.
5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
6. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
7. Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheri