Restaurant & Bakery Host/Cashier

Perkins Restaurant & Bakery; Spearfish (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a beloved dining establishment where your role is pivotal in creating memorable experiences for guests. As a vital part of the family, you will provide exceptional service, ensuring every meal is extraordinary. This position offers the chance to grow within a company that values your contributions and fosters a supportive environment. With a focus on guest satisfaction, you will engage with patrons, assist in maintaining a clean and welcoming atmosphere, and work collaboratively with your colleagues. If you are passionate about hospitality and eager to be part of a successful team, this opportunity is perfect for you.

Qualifications

• Basic skills in sanitation and customer service can be taught through in-house training.
• No prior experience required for applicants.

Responsibilities

• Provide friendly and efficient service to guests according to company standards.
• Ensure 100% guest satisfaction and assist crew members as needed.

Skills

Customer Service

Sanitation

Time Management

Education

No formal education required

Job description

At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins, we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success and an unmatched commitment to their employees, you are in the right place! We respect one another for our talent, creativity, and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for, we've got that too!

SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by the Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Check out guests at the register. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

POSITION ACTIVITIES AND TASKS

• Host Activities and Guest Interaction
• Reports to work well-groomed, in clean and proper uniform, and at all times practices good personal hygiene.
• Opens the door as guests enter and leave the building.
• Uses greeting, seating, and waiting list procedures. Seats guests in a friendly and timely manner in person or on the telephone.
• Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction.
• Completes wait sheets.
• Greet and Seat – Welcome new guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
• Take Cash – Check out guests at the register. Ask guests, “How was your meal and service?” Thank guests and invite them to return.
• Hospitality – Move through the dining room regularly and ensure guests have all items needed. Be attentive – make guests feel special.
• Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
• Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway, and guest restrooms and dining room stay clean throughout the shift.
• Ensures menus are clean.

Assist Crew Members

• Processes To-Go orders.
• Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures.
• Sweeps floor around tables to assist servers where needed.
• Performs side work during shift downtime including but not limited to rolling silverware, restocking cleaning workstations, and bussing tables.
• Provides assistance to all servers and bus persons in order to execute service standards.
• Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

• Extensive standing and walking for up to 8 hours.
• Must be able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly.
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
• Must have a high level of mobility/flexibility in space provided.
• Must have time management skills.
• Must be able to read, write, and perform addition/subtraction calculations.
• Must be able to control and utilize fingers to write, slice, chop, and operate equipment.
• Must be able to fit through openings 30” wide.
• Must be able to work irregular hours under heavy pressure/stress during busy times.
• Bending, reaching, walking.
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
• Lifting up to 50 pounds.
• Exposure to dish and cleaning chemicals.

SUPERVISION RECEIVED:

Receives direction and training from Manager on duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

None.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.

The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful, and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.

BE A PART OF OUR SUCCESS

Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success and an unmatched commitment to their employees, you are in the right place!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.