Restaurant & Bakery Host/Cashier

Ascent Hospitality Management; Little Falls (MN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector seeks a dedicated team member to provide exceptional service at their restaurant. The role involves ensuring guest satisfaction through attentive service, maintaining cleanliness, and assisting crew members. Ideal for those looking to grow in a supportive environment.

Benefits

401(k)

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Qualifications

• Basic skills in sanitation, safety, and customer service.
• No prior experience required.

Responsibilities

• Provides friendly and efficient service to guests.
• Maintains cleanliness of dining areas and cashier area.
• Anticipates and corrects system issues for guest satisfaction.

Skills

Customer Service

Sanitation

Safety

Job description

Benefits:

• 401(k)
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You'll be responsible for making special days memorable and everyday meals extraordinary. We have experienced years of success by ensuring 100% guest satisfaction on every visit. If you want to grow with a company that has a proven track record of success, an unmatched commitment to its employees, and offers the best in the industry, you are in the right place! We respect talent, creativity, and individual differences, leveraging our strengths as a team. If career growth is your goal, we offer that too!

Summary of Position:

Provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. Performs all duties to maximize guest satisfaction and maintain a positive work environment as directed by the Manager on Duty. Controls the flow of business in the dining room to ensure guests feel welcome and comfortable. Checks out guests at the register and provides genuine hospitality to ensure a highly satisfactory dining experience.

Position Activities and Tasks:

• Host activities and guest interaction
• Reports to work well-groomed, in a clean and proper uniform, practicing good personal hygiene
• Opens doors for guests entering and leaving
• Uses greeting, seating, and waiting list procedures; seats guests in a friendly and timely manner, in person or via telephone
• Anticipates and corrects system issues to achieve maximum guest satisfaction
• Completes wait sheets
• Greets and seats guests; describes features and specials
• Checks out guests at the register; asks for feedback and invites return visits
• Moves through the dining room to ensure guests have everything needed; attentive service
• Sells bakery items and efficiently packages to-go orders
• Maintains cleanliness of cashier area, bakery cases, displays, lobby, entryway, restrooms, and dining room
• Ensures menus are clean

Assist Crew Members:

• Processes to-go orders
• Assists servers with pre-bussing and guest needs
• Sweeps floors and assists with side work during downtime
• Supports servers and bus persons to meet service standards
• Ensures 100% guest satisfaction
• Communicates issues to management and proposes solutions

Physical Requirements/Environment/Working Conditions:

• Extensive standing and walking for up to 8 hours
• Ability to see at various distances and distinguish shapes
• Clear communication skills
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet; bending, reaching, walking
• Carrying trays weighing about 50 pounds for up to 30 feet; lifting up to 50 pounds
• Work in conditions with dish and cleaning chemicals

Supervision Received: Direction and training from the Manager on Duty regarding procedures and assignments.

Knowledge and Skills Required: Basic skills such as sanitation, safety, and customer service, which can be taught in-house.

Experience Required: None

Disclaimer: This position description is not exhaustive of all responsibilities, skills, efforts, or working conditions associated with the job. It reflects the principal job elements essential for performance, development, and compensation. Other duties may be performed as required.