Restaurant Assistant Manager

Huddle House - Double CSW Restaurants, LLC; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

Huddle House - Double CSW Restaurants, LLC is looking for an experienced Assistant Manager to oversee staff performance and guarantee customer satisfaction. You will be responsible for managing daily operations, handling guest complaints with empathy, and ensuring cleanliness and profitability at the unit.

Ideal candidates have 2-3 years of restaurant operations experience and a current ServSafe Certification. You will also engage with the community to increase sales and lead your team effectively.

Qualifications

• 2-3 years of experience in daily restaurant operations.
• Ability to communicate effectively with all hourly associates.
• Current ServSafe Certification.

Responsibilities

• Ensure customer satisfaction during their visit.
• Handle guest complaints with concern and empathy.
• Manage HR functions including employee relations and training.
• Complete daily paperwork including sales reports.
• Meet or exceed budgets while managing costs.
• Maintain cleanliness and sanitation in the unit.
• Create staffing schedules with the General Manager.
• Conduct monthly meetings with all employees.
• Engage with the community to drive business.
• Enforce brand standards and company policies.
• Assist in completing new hire paperwork and timesheets.

Skills

Communication

Staff Training

Customer Service

Job description

JOB SUMMARY

The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.

RESPONSIBILITIES

Ensure that each customer is completely satisfied during their visit

Handle guest complaints with genuine concern and empathy

Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training

Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit

Meet or exceed budgets while focusing cost of goods sold and EBITDA

Maintain the highest standards of cleanliness and sanitation in your unit at all times

Create budgeted staffing schedules with the General Manager

Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit

Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales

Enforce all brands standards, company policies and procedures

Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner

Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations

Notify the General Manager or District Manager of any hurdles to your success

QUALIFICATIONS

2-3 years of experience in daily restaurant operations

Ability to communicate effectively with all hourly associates

Ability to cover all shifts during the normal operation of the unit

Previous restaurant experience required

Current ServSafe Certification

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun