Restaurant Assistant Manager

Huddle House (All 4 Him LLC); Albertville (AL); On-site; USD 42,000 - 55,000; Full time

Job summary

HUDDLE HOUSE is seeking an Assistant Manager to oversee restaurant staff performance and ensure every guest is fully satisfied during their dining experience.

This role requires implementing improvements, communicating effectively with the management team, and upholding the guest-first service culture that defines our brand.

Qualifications

• 2–3 years of daily restaurant operations experience.
• Ability to communicate effectively with hourly staff.
• Ability to cover all shifts during unit operations.
• Current ServSafe certification.

Responsibilities

• Ensure that each customer is completely satisfied during their visit.
• Handle guest complaints with genuine concern and empathy.
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training.
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Meet or exceed budgets while focusing on cost of goods sold and EBITDA.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Create budgeted staffing schedules with the General Manager.
• Hold monthly meetings with all employees to discuss relevant information they need to assist in the running of the unit.
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales.
• Enforce all brand standards, company policies and procedures.
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations.
• Notify the General Manager or District Manager of any hurdles to your success.

Skills

Customer service

Communication

Shift flexibility

Education

ServSafe Certification

Job description

Overview

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our company purpose reflects this unique element of the Huddle House dining experience. Bringing friends and families together over delicious food served from the heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” The guest is the boss. We provide freshly prepared food, any way they like it, whether it’s a quick bite before work or a place to sit, chat and laugh with family and friends. This is YOUR HOUSE and YOUR KITCHEN.

Job Summary

The Assistant Manager will oversee restaurant staff performance and ensure each customer is completely satisfied during their dining experience. The incumbent will set an example by placing guests as the highest priority and role model exceptional guest service. This person will be expected to identify opportunities to improve the business and communicate effectively with the management team.

Responsibilities

• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Meet or exceed budgets while focusing on cost of goods sold and EBITDA
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meetings with all employees to discuss relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brand standards, company policies and procedures
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the General Manager or District Manager of any hurdles to your success

Qualifications

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun